Zoe Matthews
Brisbane
Summary
I have a proven track record in enhancing customer satisfaction and team efficiency, notably at Coles Supermarket where I work in the Delicatessen. I have excelled in customer service and problem-solving in my various role, significantly improving customer experiences. I am skilled in cash handling and fostering teamwork. I have demonstrated the ability to mentor new staff and prioritize tasks effectively, ensuring high-quality service and safety standards. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Additionally, I have a willingness to take on added responsibilities to meet team goals. I am a highly efficient team member who is well established in fast-paced and challenging environments and I always come to a job with an willingness to learn new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Crew Team Member
KFC
01.2018 - 03.2018
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Pizza Delivery Driver
Domino's Pizza
07.2021 - 11.2022
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Delicatessen Team Member
Coles Supermarket
02.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
Primary School - High School -
Ryan Catholic College
Townsville, QLDBachelor of Fine Arts - Technical Production
Queensland University of Technology
Brisbane, QLD11.2027
High School -
Xavier Catholic College
Hervey Bay, QLD11.2021
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Workplace Safety
- Training and mentoring
- Multitasking
- Time Management
- Relationship Building
- Task Prioritization
- Professional Appearance
Timeline
Delicatessen Team Member
Coles Supermarket
02.2022 - Current
Pizza Delivery Driver
Domino's Pizza
07.2021 - 11.2022
Crew Team Member
KFC
01.2018 - 03.2018
Primary School - High School -
Ryan Catholic College
Bachelor of Fine Arts - Technical Production
Queensland University of Technology
High School -
Xavier Catholic College
Clay modelling and miniature making
In my spare time I thoroughly enjoy modelling small sculptures out of clay. I enjoy creating unique and interesting figures because I like the feeling of making something completely new.
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