Zoe Maxwell
Summary
- Professional Golfer with Diploma of Sport (Small Business)
- Outgoing & Independent Individual
- Productive and organized team member proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
Victoria Park Golf Complex
06.2023 - Current
- Streamlined operations by implementing efficient workflow processes and procedures.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
Trainee Golf Professional
Victoria Park Golf Complex
08.2022 - 06.2023
- Boosted sales of golf equipment and apparel by offering expert advice on product selection to customers.
- Organized successful golf tournaments, ensuring smooth operations and positive experiences for participants.
- Attended training courses to build understanding of processes, techniques, and industry.
Trainee Golf Professional
Nudgee Golf Club
02.2021 - 08.2022
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
Trainee Golf Professional
Virginia Golf Club
01.2020 - 02.2021
- Learned new materials, processes, and programs quickly.
- Handled day-to-day customer or client questions via telephone or email.
- Attended training courses to build understanding of processes, techniques, and industry.
Pro Shop Attendant
Virginia Golf Club
07.2018 - 01.2020
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
Education
Diploma of Sport (Small Business) - Professional Golf Management
Professional Golfers Association
PGA12.2022
Skills
- Employee Supervision
- Training and Mentoring
- Problem Solving
- Inventory Control
- Decision Making
- Customer Service
references
Shayn Barnham - The Golf Bunker - 0400933331
Further references can be supplied upon request.
Timeline
Assistant Manager of Operations
Victoria Park Golf Complex
06.2023 - Current
Trainee Golf Professional
Victoria Park Golf Complex
08.2022 - 06.2023
Trainee Golf Professional
Nudgee Golf Club
02.2021 - 08.2022
Trainee Golf Professional
Virginia Golf Club
01.2020 - 02.2021
Pro Shop Attendant
Virginia Golf Club
07.2018 - 01.2020
Diploma of Sport (Small Business) - Professional Golf Management
Professional Golfers Association
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