Zoe Milakovic
Greenwell Point,NSW
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Experience in working with people who have barriers and supporting them into everyday life.
Overview
11
11
years of professional experience
Work History
Supervisor
Pelican Rocks Café and Restaurant
12.2013 - Current
- Front of House - Barista; food handling and preparation; processing and checking delivery orders
- Cash Handling - Processing EFTPOS card payments; cash handling, open and end of day closure
- Customer Service - Answering and directing telephone calls promptly and courteously; restaurant bookings; preparing function room; directing customers
- Waitressing - Placing orders; daily till uses, communication with customers
- Kitchen - Cooking, preparing food & quality control
- Stock replenishment and rotation
- Hygiene practices - Washing up; cleaning cooking utensils; stack/unstack dishwasher; check for quality control and supervising of food quality and preparation in hygiene practices
- Training: Barista, RSA, Food Safety Handling.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Disability Employment Consultant
APM
09.2021 - 01.2022
- Case Management of clients
- Identifying suitable employment options for clients with barriers into employment
- Managing claims and gathering documentary evidence
- Meeting KPI’s and creating strategies to meet and exceed targets
- Working on a range of systems and entering data in a timely manner
- Supporting new staff in understanding systems and processes
- Knowledge around compliance and government guidelines
- Breaking down reports and creating action plans to meet business needs
- Referring to external services to support clients with barriers
Disability Employment Consultant
Sureway Employment
09.2020 - 09.2021
- Case Management of clients
- Identifying suitable employment options for clients with barriers into employment
- Managing claims and gathering documentary evidence
- Meeting KPI’s and creating strategies to meet and exceed targets
- Working on a range of systems and entering data in a timely manner
- Supporting new staff in understanding systems and processes
- Knowledge around compliance and government guidelines
- Breaking down reports and creating action plans to meet business needs
- Referring to external services to support clients with barriers.
Reception and Administration Support
Virbac Animal Health Australia
12.2018 - 02.2019
- Welcomes visitors by greeting them in person or by telephone
- Answering or referring inquiries (External and Internal calls or emails)
- Giving instructions to delivery or pick up drivers
- Issuing badges and swipe cards for visitors
- Booking out Zoo passes
- Daily taking of absentee register from Bundy Cards
- Monitoring the site security cameras frequently
- Allowing people through the front gate
- Ordering stationary and staff snacks.
Reception and General Duties
A Smarter Solution
05.2018 - 11.2018
- Welcome clients; answer telephone enquiries and direct calls
- Perform general administrative duties such as photocopying; faxing; scanning and renaming source documents; incoming / outgoing mail
- Create and prepare documents using Word; maintain asset register and survey responses using Excel; send and receive staff and client emails using Outlook
- Diarise appointments; set out of office messages using Google Calendar
- Share documents with clients and accountants through Dropbox
- Communicate with staff; set staff reminders; access staff calendars; forward phone messages using Asana
- Prioritise client jobs and tasks; due dates; time track for billing purposes with Xero
- Design and distribute advertising material using Canva and MailChimp
- Develop online surveys for client feedback using SurveyMonkey
- Enter client employee HR details and supporting documentation in Workforce Guardian
- Maintain Facebook page
- Prepare new starter work packs
- Prepare and file new client source documentation
- Archive files
- Liaise with clients regarding BAS, due dates and payments
- Enter data for monthly and quarterly accounts
- QuickBooks trainee - enter all invoices, bank statements, till takings and receipts
- MYOB trainee - create invoices and enter deposits.
Barmaid / Waitress
Tully Heads Tavern
05.2018 - 11.2018
- Serving alcohol, stocking cold rooms and freezers, replenishing new stock
- Kitchen Hand - Front counter, taking orders, plating up food, cleaning and dish duties
- Participating in the 2018 UGLY Bartender of the year (Understanding, Generous, Likable, You) Fundraiser – raised $2000
- Organizing Events - NRL Finals Night, Big Aussie Barbie (Prostate Cancer Fundraiser)
- Training: RSA.
Front of shop
Chemist Outlet - Chemist Warehouse
06.2017 - 05.2018
- Customer service; promoting and recommending products; customer enquiries; organizing orders
- Cash Handling - Processing EFTPOS card payments; cash handling; end of day closing
- Telephone enquiries
- Stock replenishment - facing up stock; checking out of dates; maintaining fridge products; rotating stock
- Set up and removal of Specials tickets
- POS - Banking; invoices; attending to emails; ordering stock
- Receiving EDI stock; organizing accounts; calling customers regarding enquiries; transferring calls; labels
- Dispensary - Pharmacy Assistant; dispensing scripts; sorting the claim; replenishing ethical stock; labeling S3; blood pressure testing; transference of products (borrow and returns)
- Housekeeping - cleaning windows; sweeping; mopping
- Training: Certificate II in Community Dispensary (S2/S3), RSA / RCG, Barista Certificate, Statement of attainment Peer Work Skill Set.
Education
Certificate IV - Accounting And Bookkeeping
Currently Studying At TAFE
NSW07.2024
Year 7 to Year 11 -
Nowra High School
01.2017
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Attributes
- Dedicated Worker
- Supportive team member
- Well presented
- Very Reliable
- Pay attention to detail
- Punctual
- Courteous
- Good manners
- Organisation Skills
- Work safety and hygiene
Timeline
Disability Employment Consultant
APM
09.2021 - 01.2022
Disability Employment Consultant
Sureway Employment
09.2020 - 09.2021
Reception and Administration Support
Virbac Animal Health Australia
12.2018 - 02.2019
Reception and General Duties
A Smarter Solution
05.2018 - 11.2018
Barmaid / Waitress
Tully Heads Tavern
05.2018 - 11.2018
Front of shop
Chemist Outlet - Chemist Warehouse
06.2017 - 05.2018
Supervisor
Pelican Rocks Café and Restaurant
12.2013 - Current
Certificate IV - Accounting And Bookkeeping
Currently Studying At TAFE
Year 7 to Year 11 -
Nowra High School
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