Zoe Morris
Summary
With 4 years experience as a Disability and Mental Health Support Worker I have worked with varying ages and abilities including complex and high care needs. I am a reliable and compassionate worker and hold a broad skill set and knowledge on person centred approach and have great interpersonal skills as well as great written and verbal communication. I am passionate about providing the best quality of care to clients and I find this job extremely rewarding.
I have:
- Cert 3 AIN (Assistant In Nursing)
- Statement of Attainment in Mental Health
- NDIS Worker Screening Check
- Working with Children Check
- Police check
- First Aid and CPR
- Full driving license with comprehensively insured car
- Covid 19 infection control training
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability and Mental Health Support Worker
Choices Australia
07.2023 - Current
- Providing complex crisis intervention and de-escalation strategies to clients in psychological distress while maintaining my own safety.
- Document incident reports in accordance to company policy and procedures.
- Monitor client progress and provide feedback.
- Assisting clients in the community and in their homes.
- Building rapport with clients and gaining trust while maintaining confidentiality.
- Educating clients about mental health conditions and the treatments and resources available while staying inside my scope of experience.
- Taking clients to community programs.
- Actively listening to clients on what they're needing and acting accordingly.
Cleaner
Private
07.2022 - 07.2023
- Cleaned and sanitized bathrooms, kitchens and other areas.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces.
- Used time management and efficient cleaning methods to meet deadlines.
Nanny/teacher for Child With Anaphylaxis
Private
10.2022 - 01.2023
- Took extreme precautions due to child having anaphylaxis to multiple things.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing.
- Taught children everyday skills and language.
- Transported children to and from activities using personal or family vehicle.
Disability and Mental Health Support Worker
Universal Care Connections
02.2020 - 09.2021
- Working across SIL and SDA group home settings with people aged 20 years and over with varying abilities.
- Peg feeding, including use of Flow Care pumps.
- Administering medications.
- Taking observations and filling out medical charts including oxygen chart, bowel, urinary, blood pressure and blood sugar charts.
- Implementing Behaviour Support Plans, IPRPs, oral care plans and more whilst liaising with specialists where changes may need to be made.
- Assisting with showering and dressing of clients.
- Taking clients out for community access.
- Filing out incident reports.
- Working with nonverbal clients, clients hard of hearing and clients with behaviours.
- Tracheostomy care including cleaning of stoma, suctioning of tracheostomy, changing inner cannular and maintaining a good standard of hygiene with tracheostomy and equipment.
- Being a key worker – keeping client folders up to date and archiving among other things.
- Understanding and implementing the use of PPE.
- Use of sleep systems.
- Encouraging client's independence.
- Following person centred plans and helping clients work towards their goals.
- Working in a team.
- Documented client progress in confidential files.
Disability Services and Support
NEXXT
01.2018 - 01.2020
- Helping support and care for people with a range of different disabilities in their own homes including paraplegia, quadriplegia, stroke, severe brain damage, alcoholism and more.
- Toileting including administering enemas.
- Changing leg bags
- Cleaning SPC sites
- Use of electronic and manual lifters/hoists
- Use of slide sheets and other necessary equipment
- Showering
- Dressing
- Cooking
- Assisting with feeding
- Peg feeding and cleaning of the peg site
- General cleaning and tidying of the client's home
- Community access support
- Helping clients with physio
Pharmacy Assistant
Docs Mega Save Chemist
09.2016 - 09.2017
- Taking in and dispensing prescription medication and other medical products under supervision of a pharmacist
- Liaising with doctors over the phone, asking the appropriate questions before handing out over the counter medications or referring to a pharmacist if needed
- Engaging with customers of all backgrounds and ages - maintaining patient profiles.
- Using strong customer service and communication skills to help the customer/patient get exactly what they need.
- Taking peoples blood pressure and monitoring them.
- Management and rotation of stock and rearranging stock on shelves, stock counts and checking dates on products.
- Use of POS and experience with talking to customers over the phone and making over the phone transactions.
- Ear and nose piercing.
Aged Care Placement
Fronditha Care
03.2016 - 04.2016
- Filling out legal documents.
- Maintaining client confidentiality.
- Routine medical checks such as taking blood pressure, temperature o2 stats and blood sugar levels.
- Transferring residents via electrical lifters.
- Feeding of residents.
- Being aware of and following contaminated waste procedures.
- Manual handling, following hand washing procedures, comforting clients etc.
Education
Kotara High School
Adamstown, NSWCooks Hill Campus
Newcastle, NSWSkills
- Companionship and Emotional Support
- Medication administration
- Patient Advocacy
- Progress Monitoring
- Crisis Intervention
- Infection Control Procedures
- Confidentiality
- Mental Health Support
- Supporting Daily Living Needs
- Documentation Skills
- Tracheostomy care
- Peg Feeding
- Developing Relationships
- Occupational Health and Safety
- Appointment Organization
- Behaviour Support Plans
- Client Transportation
- Sanitation Practices
Certification
Statement of Attainment in Mental Health
Completed 2023
Cert 3 AIN (Assistant In Nursing)
Completed 2016
Timeline
Disability and Mental Health Support Worker
Choices Australia
07.2023 - Current
Nanny/teacher for Child With Anaphylaxis
Private
10.2022 - 01.2023
Cleaner
Private
07.2022 - 07.2023
Disability and Mental Health Support Worker
Universal Care Connections
02.2020 - 09.2021
Disability Services and Support
NEXXT
01.2018 - 01.2020
Pharmacy Assistant
Docs Mega Save Chemist
09.2016 - 09.2017
Aged Care Placement
Fronditha Care
03.2016 - 04.2016
Kotara High School
Cooks Hill Campus
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