Zoe Mylne

• Consistently ensure 100% satisfaction with all company clients
• Continual daily communication with clients via phone, email and meetings
• Independently maintain strong business relationships for a large client portfolio including Body Corporate Manager’s, Strata Assistants, Property Manager’s, Building Manager’s, General Manager’s, Chief Operational Officer’s and a wide variety of individual residential and commercial clients.
• Liaison between internal company departments and clients, contractors, suppliers and distributers
• Manage and resolve all complaints and invoice disputes received from clients, contractors and suppliers
• Manage client contract distribution and return
• Manage client communication for large operational plans
• Create and distribute a monthly report to all Body Corporate Management clients
• Schedule and attend monthly meetings with all Body Corporate Manager clients to discuss their individual reports and their feedback
• Complete business satisfaction reviews with clients. Analyse client feedback, create and implement strategies using CRM software
• Organised, attended and lead client functions
• Working closely with company marketing team to promote company services
• Attending industry networking events with the business development team to onboard new clients
• Strengthening new business relationships with clients that the business development team had onboarded
• Assist company accounts department by contacting clients regarding overdue invoices, debt collecting process and issuing clients with payment demand notices
• Assist company Owners with the hiring of new staff, onboarding and exit interviews for employees.
• Create and distribute a variety of employment contracts and letters of offer

• Completed the McDonald’s Management Development Program (MDP) as well as a certificate in Food Safety and a Workplace Violence Prevention course.
• Positioning of staff to meet shift targets set by senior management
• Consistently meeting standards for QSC&V (quality, service, cleanliness and value),
• Meeting and exceeding customer expectations
• Successfully overcoming customer complaints and objections
• Adhering to safety and security procedures to minimise incidents
• Incident reporting
• Managing restaurant controls accordingly such as labour costs and food.
• Administering cash positions and making bank deposits.

• Training new staff in all processes and procedures of McDonald’s including customer service and food safety across both stores.
• Training new staff across multiple areas, service, kitchen, drive thru and baristas in McCafe.
• Scheduled and coordinated training schedules with Shift Managers to optimize work flow.

Enrolled in an apprenticeship four days a week while undergoing a Certificate 3 in Early Childhood Education and Care. Unfortunately due to COVID-19 and the closure of the centre, my placement and certificate was cancelled.

• Range of experience with different age groups including nursery babies aged 6 months up to children aged 5 years.
• Further experience in before and after school care, children from prep to grade 6, ages ranging 5 to 12 yrs.
• Helping with the development of children’s motor skills, cooperative skills and understanding by creating structured learning in different settings indoors and outdoors.

• Taking orders and processing money
• Packing and delivering orders
• Cooking product and managing stock.
• Front of house customer service
• Barista working in McCafe.