Zoe Nothdurft

• Directed and coordinated products, services and sales activities.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Monitored competitors' activities to stay ahead of the competition.
• Identified needs of customers promptly and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Assisted with customer requests and answered questions to improve satisfaction.

Twosvge Sunnies is global and is continually talked about in the sunglass world. Twosvge reached out last year to collaborate with me, helping them expand their sunglasses to my social media platforms, gaining viewers and more clients.

• Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
• Assisted customers in selecting products and services based on their individual needs.
• Monitored competitor activities in order to stay ahead of the competition.
• Resolved customer complaints promptly and courteously.
• Maintained up-to-date knowledge of company's products and services.
• Described merchandise and explained use, operation and care.
• Negotiated discounts and exclusive offers with retailers and brands for client benefits.
• Developed customer relationships to ensure satisfaction with products and services.

Expanding his business to social media platforms is helping him grow and providing services. I collaborated with Jessie and his business (Uhunt/Bristle Up) during personal time, ensuring no interference with primary job responsibilities.

• Calculated pricing, applied discounts, and collected payments to process transactions.
• Helped customers by answering questions and locating merchandise.
• Cleaned shelves, counters and tables to maintain organized store.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Restocked and organized shelves during slow periods to maintain store appearance.
• Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
• Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
• Greeted customers to determine wants or needs.
• Computed purchases and received and processed cash or credit payment.
• Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
• Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
• Assisted in seating guests and ensuring they were comfortable.
• Assisted in training new hospitality workers on proper procedures for providing quality customer service.
• Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
• Conducted regular training on hospitality trends and customer service best practices.

I worked at Crow's Nest Bakery for over 7 years, my first job, and it taught me so much, including great communication skills and the ability to work under extreme pressure