Zoe Nyambugi Njenga
Canberra,Australia
Summary
Early-career APS professional supporting corporate HR across multiple teams. Reliable and detail-focused, with experience handling sensitive information and communicating clearly with stakeholders. Motivated to grow a career in Human Resource Management and support strong people outcomes.
Overview
4
4
years of professional experience
Work History
Program Administrator – Learning and HR Transformation Sector
Department of Health and Aged Care
Canberra, Australia
09.2025 - Current
- The essentials of clear departmental writing -Training Course
- AI fundamentals – Online Learning Module
- Introduction to procurement – Online Learning Module
- APS Academy - Procurement Basics eLearning
- Managed scheduling and logistics for program meetings and events.
- Maintained accurate records of program activities and participant information.
- Facilitated training sessions for staff on program guidelines and best practices.
- Assessed performance outcomes against established goals and objectives of the program.
- Monitored financial resources, budgets, and expenditures for program activities.
- Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
- Provided technical assistance to staff on operational issues related to the program.
- Responded promptly to inquiries regarding services available through specific programs initiatives.
- Analysed data from surveys, focus groups, interviews, or other sources to evaluate effectiveness of programs services.
SWIMMING INSTRUCTOR
Rowena Swim School
Canberra, Australia
01.2022 - Current
- Cardiopulmonary Resuscitation Certificate
- SWIM Coaches & Teachers Australia - Swimming and Water Safety Teacher Certificate
- Instructing and supervising swimmers of various skill levels - Implementing engaging lesson plans to enhance skills and water safety
SCHOOL LEAVER PROGRAM – Entry Level Programs/Recruitment Sector
Department of Health and Aged Care
Canberra, Australia
01.2024 - 12.2024
- Organising monthly meetings for entry-level programs, liaising with guest speakers, and distributing agendas
- Tracking and recording employee onboarding paperwork and performance development agreement reports
- Editing and writing departmental standard operating procedures (SOPs)
- Collecting and maintaining candidate details from resumes
- Editing the memorandum of understanding for graduate programs
- Assisting with catering arrangements and IT/laptop setups for entry-level programs
- Escorting and assisting training facilitators with visitor passes and training room setup
- Sending out successful candidate offers for entry level programs
- Tracking and recording employee onboarding paperwork
- Assisted with graduate placements document
- Created email distribution lists for Entry level programs
- Tracking performance development agreement reports
- Continiously updating entry level programs master documents
- Appointed as first contact for entry level programs phone line
Sales Coordinator
Lovisa Retail Store
Canberra, Australia
01.2022 - 01.2023
- Assisting customers in selecting accessories and providing Customer service
- Sales Tracking and Banking
- Contributing to visual merchandising and store organisation
Education
BACHELOR OF SCIENCE IN PSYCHOLOGY -
University of Canberra
Bruce, ACT11.2028
SENIOR SECONDARY CERTIFICATE -
Canberra College
PHILLIP, ACT11.2023
YEAR 10 CERTIFICATE -
Merici College
Brandon, ACT01.2021
Skills
- Records management and documentation
- Systems and data capability
- Reporting support
- SOP development
- Procurement and invoice tracking support
- Cultural adaptability
- Highly organised team player
- Data analysis
- Event coordination
- Instructional design
Timeline
Program Administrator – Learning and HR Transformation Sector
Department of Health and Aged Care
09.2025 - Current
SCHOOL LEAVER PROGRAM – Entry Level Programs/Recruitment Sector
Department of Health and Aged Care
01.2024 - 12.2024
SWIMMING INSTRUCTOR
Rowena Swim School
01.2022 - Current
Sales Coordinator
Lovisa Retail Store
01.2022 - 01.2023
BACHELOR OF SCIENCE IN PSYCHOLOGY -
University of Canberra
SENIOR SECONDARY CERTIFICATE -
Canberra College
YEAR 10 CERTIFICATE -
Merici College