Zoe Paten

Training Manager

Brumbys

Elanora, QLD

03.2013 - 12.2024

Developed new training programs in compliance with company and government standards.
Maintained records of employee participation in all training activities.
Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
Resolved customer inquiries and complaints requiring management-level escalation.
Managed inventory levels to meet demand without overstocking, reducing waste.
Recruited and trained new employees to meet job requirements.
Coached, mentored and trained team members in order to improve their job performance.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Led a team of 10 employees, ensuring high productivity and excellent customer service.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Assigned work and monitored performance of project personnel.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Coordinated cross-departmental projects to ensure timely and successful completion.
Implemented quality control measures to uphold company standards.
Assigned tasks to associates to fit skill levels and maximize team performance.
Enforced customer service standards and resolved customer problems to uphold quality service.
Evaluated individual and team business performance and identified opportunities for improvement.
Monitored staff performance and addressed issues.
Trained employees on additional job positions to maintain coverage of roles.
Oversaw daily operations, maintaining efficiency and quality standards.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Ensured compliance with industry regulations and company policies.
Ensured compliance with all applicable laws, regulations, industry standards.
Delegated work to staff, setting priorities and goals.
Established processes to ensure efficient workflow throughout the organization.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Completed day-to-day duties accurately and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Worked effectively in team environments to make the workplace more productive.
Trained staff on proper hygiene, sanitation, and food handling protocols.
Conducted regular inspections of kitchen premises and equipment to identify potential risks and hazards.
Mixed and cultivated ingredients to make reagents or manufacture food or beverage products.
Verified that suppliers are meeting established standards prior to accepting deliveries.
Maintained detailed records of all inspections, tests, investigations, and other activities related to food safety.
Performed daily temperature checks of freezers and refrigerators and documented results.
Investigated complaints related to food safety issues and took corrective action when necessary.
Monitored the use of personal protective equipment by employees.
Identified potential sources of contamination or cross-contamination within the facility and implemented preventive measures accordingly.
Provided guidance to management on areas needing improvement with regard to food safety requirements.
Ensured compliance with food safety regulations and standards.
Received and accurately processed customer payments.
Described menu items to customers and suggested products based on stated preferences.
Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
Utilized coffee maker, espresso machine and French press to prepare coffee.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Baked fresh bread and pastries for cafes and restaurants.
Measured, mixed and prepped raw materials according to company specifications and recipes.
Finished baked goods with glazes, icings and other toppings.

Summary

Overview

Work History

Training Manager

Cake Decorator

Education

Certificate - Nail Technology

Certificate 3 & 4 - Health And Fitness

Level 1 - Advanced Nutrition

Certificate 1 - Hospitality

High School Diploma -

Skills

Affiliations

Timeline

Training Manager

Cake Decorator

Certificate - Nail Technology

Certificate 3 & 4 - Health And Fitness

Level 1 - Advanced Nutrition

Certificate 1 - Hospitality

High School Diploma -

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