Zoe Pedretti
Hepburn Springs,Vic
Summary
I am a energetic, enthusiastic and passionate young lady who is keen and excited about becoming a part of the Customer Service Industry. My personality I believe is one that will succeed within this industry as I have a passion to assist others, loves All Things Skin care/Beauty and are keen to learn and open to new adventures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Reception Duty Manager
Hepburn Bathhouse & Spa
Hepburn Springs, VIC
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly & In A Professional Manner To Create A Positive Outcome.
- Completed all tasks in compliance with company policies and procedures.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Receptionist
Courtot Automotive
Daylesford, VIC
01.2015 - 01.2024
- My role also involves interacting with people from large logistic companies to single mothers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Resolved customer problems and complaints.
Receptionist
Endota Spa
Daylesford, VIC
03.2018 - 11.2018
- Qualified Level 1 Massage and Facial therapist.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Restocked supplies
Waitressing
Cliffy's Emporium
01.2016 - 03.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Hairdresser Receptionist
Class A Hairdressing
01.2015 - 01.2016
- Greet and assist customers as they arrived for their appointments, prepare the customer if required, take bookings both online and over the phone, receive payments (EFTPOS/Cash) and keep the salon clean at a high standard.
Education
Daylesford Secondary College
Skills
- Communication
- Honest and Reliable
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Enthusiastic
- Good Time Management
- Ability To Work Under Pressure
- Active Listening
- Self Motivated
- Ability To Work In A Team
- Initiative And Problem Solving Abilities
References
Michael Courtot
Part Owner Of Courtot Automotive
PH: 0418 540 951
Nat Willkommen
Reception Manger Of Hepburn Bathhouse & Spa
PH: 0424 183 244
Certification
- First Aid
- CPR Certificate
Timeline
Reception Duty Manager
Hepburn Bathhouse & Spa
02.2024 - Current
Receptionist
Endota Spa
03.2018 - 11.2018
Waitressing
Cliffy's Emporium
01.2016 - 03.2017
Receptionist
Courtot Automotive
01.2015 - 01.2024
Hairdresser Receptionist
Class A Hairdressing
01.2015 - 01.2016
Daylesford Secondary College