Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Zoe Pedretti

Hepburn Springs,Vic

Summary

I am a energetic, enthusiastic and passionate young lady who is keen and excited about becoming a part of the Customer Service Industry. My personality I believe is one that will succeed within this industry as I have a passion to assist others, loves All Things Skin care/Beauty and are keen to learn and open to new adventures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Reception Duty Manager

Hepburn Bathhouse & Spa
Hepburn Springs, VIC
02.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly & In A Professional Manner To Create A Positive Outcome.
  • Completed all tasks in compliance with company policies and procedures.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.

Receptionist

Courtot Automotive
Daylesford, VIC
01.2015 - 01.2024
  • My role also involves interacting with people from large logistic companies to single mothers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Resolved customer problems and complaints.

Receptionist

Endota Spa
Daylesford, VIC
03.2018 - 11.2018
  • Qualified Level 1 Massage and Facial therapist.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies

Waitressing

Cliffy's Emporium
01.2016 - 03.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Hairdresser Receptionist

Class A Hairdressing
01.2015 - 01.2016
  • Greet and assist customers as they arrived for their appointments, prepare the customer if required, take bookings both online and over the phone, receive payments (EFTPOS/Cash) and keep the salon clean at a high standard.

Education

Daylesford Secondary College

Skills

  • Communication
  • Honest and Reliable
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Enthusiastic
  • Good Time Management
  • Ability To Work Under Pressure
  • Active Listening
  • Self Motivated
  • Ability To Work In A Team
  • Initiative And Problem Solving Abilities

References

Michael Courtot

Part Owner Of Courtot Automotive

PH: 0418 540 951

Nat Willkommen

Reception Manger Of Hepburn Bathhouse & Spa

PH: 0424 183 244

Certification

  • First Aid
  • CPR Certificate

Timeline

Reception Duty Manager

Hepburn Bathhouse & Spa
02.2024 - Current

Receptionist

Endota Spa
03.2018 - 11.2018

Waitressing

Cliffy's Emporium
01.2016 - 03.2017

Receptionist

Courtot Automotive
01.2015 - 01.2024

Hairdresser Receptionist

Class A Hairdressing
01.2015 - 01.2016

Daylesford Secondary College
Zoe Pedretti