Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zoe Pham

Summary

Customer Service professional eager to bring exceptional communication and people skills to a dynamic team. Known for punctuality and a strong willingness to learn, ready to contribute to a positive customer experience. Committed to delivering timely and effective solutions while developing advanced interpersonal skills.

Overview

1
1
year of professional experience

Work History

Massage Therapist

Employer
02.2025 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Customer Service

Vietnamese restaurance
01.2024 - 10.2024
  • Resolved customer inquiries efficiently while maintaining high satisfaction rates.
  • Developed strong active listening skills to address customer needs promptly and accurately.
  • Managed 50+ daily customer interactions, reducing resolution time by identifying common issues and implementing streamlined solutions for recurring problems.

Education

Diploma - Health Science

La Trobe College
Bundoora, VIC
01-2026

Skills

  • Time Management
  • Problem Solving
  • Customer Service
  • Multitasking
  • Attention to Detail
  • Active Listening
  • Social skills

Languages

English
Vietnamese

Timeline

Massage Therapist

Employer
02.2025 - Current

Customer Service

Vietnamese restaurance
01.2024 - 10.2024

Diploma - Health Science

La Trobe College

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Zoe Pham