Zoe Pinczel
Bells Creek,QLD
Summary
Outgoing, reliable and passionate young adult, willing to obtain a long term career opportunity / Boasting eleven years of experience in a range of industries and positions / Passion for exceptional customer service and creating long-lasting customer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Plastic Fabricator
Miles Plastics
08.2023 - 01.2024
- Used gauges, templates, and other measuring devices to inspect production parts.
- Verified part numbers and placed parts in appropriate shipping containers.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
General Customer service duties
Woolworths
11.2022 - 07.2023
Detailing of interior and exterior of new and used vehicles to a high standard. Transporting new and used vehicles between yards and workshops on site (manual and automatic transmission). Preparing vehicles for sale and/or test drives. Fuelling vehicles for customers prior to purchase. Upholding WH&S to a high standard. Safely working with and around chemicals. Understanding and working around an automotive workshop environment in a safe manner. Knowledge of car care in regards to exterior and interior of different materials.
Cricks Sunshine Coast
05.2022 - 11.2022
Shift supervisor duties, Barista, front of house, Opening and closing of store, including banking daily earnings, Stock ordering, General customer service duties, Waitressing, Cash handling/EFTPOS sales
Little Sparrow Melbourne
08.2021 - 05.2022
General customer service duties, Responsible serving of alcohol, Food preparation and cooking, Opening and closing of store including banking daily earnings, Fuel and general grocery sales, Stock ordering and shelf merchandising, General fuel station duties including but not limited to, fuel pump authorisation, tobacco and alcohol sales, general cleaning of store, cash handling, EFTPOS sales
Ampol / Mood Food Grand Central
12.2020 - 08.2021
Barista, front of house, Opening and closing of store, including banking daily earnings, Stock ordering, General customer service duties, Waitressing, Cash Handling/ EFTPOS sales.
Little Sparrow Melbourne
09.2020 - 11.2020
Barista, experience in filling specialty orders, Opening and closing of store including banking daily earnings, Stock Orders, Waitressing and customer service
Glasshouse Coffee
01.2019 - 01.2020
Food preparation and cooking of all orders, Banking, Customer service and transaction processing, Training staff in customer service, Food safety and refrigeration checks, Stocktake, Abiding by WHS and Food Safety Standards
Hungry Jacks
01.2018 - 01.2019
Junior supervisor, Barista, experience in filling specialty orders, Opening and closing of store including banking daily earnings, Making and decorating donuts, Training staff in all aspects of the store, Stocktake and ordering, Customer service and cash handling, Abiding by WHS and Food Safety Standards
Donut King
01.2012 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Nambour State High School
Skills
- Calm and Professional Under Pressure
- Client Relations
- Problem-solving abilities
- Money handling abilities
- Team Supervision
- Food safety knowledge
- Staff Supervision
- Staff Training
- First Aid Training
- Cleaning and sanitizing
Attributes
- Thrive on customer service and marinating customer relationships to create loyalty
- Friendly and positive persona
- Hardworking and committed to working hours to suit the business
- Patient personality and able to handle stress in a busy work environment
- Hold current Driver's License and own vehicle
- Time efficient and exceptional time management skills
- Strong initiative
- Able to work strongly independently and as part of a team.
References
- Robert Mctainsh, Shift Manager Miles Plastic, 0466 662 355
- Kanesha Williamson, Department Manager Woolworths, 0412 104 739
- Aaryn Youd, Shift Supervisor Garry Cricks, 0432 929 873
Certification
- Responsable Service of Alcohol
- First aid and cpr
- Source and use information on the hospitality industry
- Clean Kitchen premises and equitment
Timeline
Plastic Fabricator
Miles Plastics
08.2023 - 01.2024
General Customer service duties
Woolworths
11.2022 - 07.2023
Detailing of interior and exterior of new and used vehicles to a high standard. Transporting new and used vehicles between yards and workshops on site (manual and automatic transmission). Preparing vehicles for sale and/or test drives. Fuelling vehicles for customers prior to purchase. Upholding WH&S to a high standard. Safely working with and around chemicals. Understanding and working around an automotive workshop environment in a safe manner. Knowledge of car care in regards to exterior and interior of different materials.
Cricks Sunshine Coast
05.2022 - 11.2022
Shift supervisor duties, Barista, front of house, Opening and closing of store, including banking daily earnings, Stock ordering, General customer service duties, Waitressing, Cash handling/EFTPOS sales
Little Sparrow Melbourne
08.2021 - 05.2022
General customer service duties, Responsible serving of alcohol, Food preparation and cooking, Opening and closing of store including banking daily earnings, Fuel and general grocery sales, Stock ordering and shelf merchandising, General fuel station duties including but not limited to, fuel pump authorisation, tobacco and alcohol sales, general cleaning of store, cash handling, EFTPOS sales
Ampol / Mood Food Grand Central
12.2020 - 08.2021
Barista, front of house, Opening and closing of store, including banking daily earnings, Stock ordering, General customer service duties, Waitressing, Cash Handling/ EFTPOS sales.
Little Sparrow Melbourne
09.2020 - 11.2020
Barista, experience in filling specialty orders, Opening and closing of store including banking daily earnings, Stock Orders, Waitressing and customer service
Glasshouse Coffee
01.2019 - 01.2020
Food preparation and cooking of all orders, Banking, Customer service and transaction processing, Training staff in customer service, Food safety and refrigeration checks, Stocktake, Abiding by WHS and Food Safety Standards
Hungry Jacks
01.2018 - 01.2019
Junior supervisor, Barista, experience in filling specialty orders, Opening and closing of store including banking daily earnings, Making and decorating donuts, Training staff in all aspects of the store, Stocktake and ordering, Customer service and cash handling, Abiding by WHS and Food Safety Standards
Donut King
01.2012 - 01.2015
Nambour State High School
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