Zoe Plumb
Canberra
Summary
Dedicated and detail-oriented professional with extensive experience in reception and client service coordination roles. Known for exceptional communication skills, a strong ability to manage multiple tasks, and providing outstanding customer service. Skilled in handling diverse client inquiries, scheduling, and maintaining a welcoming and organized environment. Now seeking a full-time position where I can contribute my expertise in customer service and administrative support while continuing to grow in a dynamic, professional environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Administrator
Hive Property
01.2025 - 02.2025
- Assisted in the preparation of real estate contracts, addendums, and disclosures, ensuring accuracy and compliance with industry regulations.
- Streamlined office processes by implementing efficient filing and organizational systems, improving overall productivity.
- Facilitated communication between agents, title companies, lenders, inspectors during transactions; ensuring that all parties were well-informed and updated throughout the process.
- Handled incoming calls professionally while directing callers to appropriate personnel or answering general inquiries regarding the company''s services.
Client Service Coordinator
McGrath Executive Suites
07.2023 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Service Receptionist
Booths Motor Group
11.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Service Receptionist
Volkswagen
04.2022 - 08.2022
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Customer Service Representative
O'Brien Plumbing
07.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Canteen Manager
Hills Grammer School
01.2021 - 11.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Disability Support Worker
Lawleys Transport/Department Of Education
08.2020 - 08.2021
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Collaborated with parents on home care and support for children with disabilities.
Bar Staff Member
Central Coast Football
03.2019 - 12.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
Footlocker Retail
11.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Dental Front Office Receptionist
Gental Dental
04.2019 - 12.2019
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Crew Member
Mcdonalds
04.2015 - 04.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Certificate III - Beauty Services
Gosford Tafe
Gosford, NSW08.2021
No Degree -
Lisarow High School
Lisarow, NSW09.2018
Skills
- Credit Card Transaction Processing
- Accounting and Billing Software
- Sorting and Labeling
- Route Correspondence
- Multi-Line Telephone Systems
- Business Administration
- Vehicle Intake
- Visitor Check-In
- Patient Information
- Greet Visitors
- Outbound Calls
- Schedule Management
- Multitasking capabilities
- Interpersonal skills
- Customer service orientation
- Telephone etiquette
- Empathy and understanding
- Adaptability and flexibility
- Appointment scheduling
- Organizational skills
- Attention to detail
- Cash handling experience
- Administrative support
- Marketing Design Assistance
- Social Media Content Assistant
Certification
First Aid & CPR certificate (Valid)
Full drivers license
Timeline
Real Estate Administrator
Hive Property
01.2025 - 02.2025
Client Service Coordinator
McGrath Executive Suites
07.2023 - Current
Service Receptionist
Booths Motor Group
11.2022 - 07.2023
Service Receptionist
Volkswagen
04.2022 - 08.2022
Customer Service Representative
O'Brien Plumbing
07.2021 - 04.2022
Canteen Manager
Hills Grammer School
01.2021 - 11.2021
Disability Support Worker
Lawleys Transport/Department Of Education
08.2020 - 08.2021
Dental Front Office Receptionist
Gental Dental
04.2019 - 12.2019
Bar Staff Member
Central Coast Football
03.2019 - 12.2020
Sales Associate
Footlocker Retail
11.2018 - 01.2020
Crew Member
Mcdonalds
04.2015 - 04.2018
First Aid & CPR certificate (Valid)
Full drivers license
Certificate III - Beauty Services
Gosford Tafe
No Degree -
Lisarow High School
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