Summary
Overview
Work History
Skills
Certification
References
Timeline
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ZOE RIDDINGTON

ZOE RIDDINGTON

Summary

Experienced in customer service with a strong work ethic and the belief in promoting a positive work environment, inclusivity, and taking an active interest in customer engagement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist

WHK Commercial Property
03.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phones promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors a positive first impression.

Reception

KIAMA COASTAL FLOAT
01.2021 - 03.2023
  • Greeted guests at front desk while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Enforced policies and procedures to increase efficiency.

Retail and admissions attendant

JAMBEROO ACTION PARK
01.2020 - 04.2023
    • Assisted patrons by giving directions to places inside or outside venue.
    • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
    • Managed multiple tasks simultaneously and completed all assigned duties each shift.
    • Skilled at working independently and collaboratively in a team environment.
    • Demonstrated respect, friendliness and willingness to help wherever needed.

Cafe Assistant

RESTORED CAFÉ - SHELLHARBOUR
01.2015 - 01.2016
  • Provided welcoming environment and prompt, friendly customer service
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.

Skills

  • Efficient customer service
  • Active listener
  • Calm under pressure
  • Cash register/EFTPOS operations
  • Shows initiative
  • Ability to work autonomously

Certification

  • ACE - Year 12 Equivalent
  • Current CPR
  • Current First Aid Certificate

References

Available upon request

Timeline

Receptionist

WHK Commercial Property
03.2023 - Current

Reception

KIAMA COASTAL FLOAT
01.2021 - 03.2023

Retail and admissions attendant

JAMBEROO ACTION PARK
01.2020 - 04.2023

Cafe Assistant

RESTORED CAFÉ - SHELLHARBOUR
01.2015 - 01.2016

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ZOE RIDDINGTON