Zoe Roberts
Reynella,SA
Summary
Front of House Manager experienced in staff training and inventory management. Enhanced customer satisfaction and sales through effective communication and upselling techniques while fostering collaborative team environments. Delivered positive and memorable experiences for customers by utilizing strong customer service, multitasking, and time management skills.
Overview
1
1
Certification
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Front of House Manager
Oliver's Pets and Plants
Glengowrie , SA
06.2022 - Current
- Oversaw daily customer service and sales operations at pet and plant retail store, enhancing customer experience.
- Trained and supervised front of house staff to ensure high service standards.
- Trained front of house staff in customer service excellence and operational procedures.
- Managed the ordering of supplies for front-of-house operations.
- Coordinated inventory management to maintain optimal product availability for customers.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Developed and implemented loyalty programs to incentivize repeat customers and drive sales growth.
- Managed cash office and warehouse operations to maintain efficiency.
2IC
House
Westlakes , SA
09.2021 - 06.2022
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to accomplish project goals and resolve product and service issues.
- Partnered with team members to meet project objectives and deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
2IC
Strandbags
Marion, SA
09.2018 - 09.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Team Leader Manager
Sainsbury’s
Portsmouth , UK
03.2010 - 07.2018
- Led daily operations to ensure efficient team performance and customer satisfaction.
- Coordinated staff schedules to optimize resource allocation and workload balance.
- Trained new team members on company policies and operational procedures.
- Customer Service, PFS - Petrol Fuel Service, Commercial roles all undertaken.
Education
Level 4 Teachers Degree - Early Childhood Special Education
Hampshire
Portsmouth , UK 09.2000 - 07.2003
Wirreanda High
Morphett Vale , SASkills
- Customer service delivery
- Upselling techniques
- Inventory management
- Cash management
- POS systems
- Staff training
- Staff development
- Team leadership
- Issue resolution
- Work assignment
- Health and safety regulations
- Clear communication
- Client relationship management
Certification
- Full Driving License 30+years
- Licence to Perform High Risk Work. Expires 09/27
Accomplishments
- Scout Leader 10yrs received the Wood Badge for Services
- Sainsburys Colleague of the Year 2017
Affiliations
- Restore old Furniture
- Candle making
- Scrabble buff
- Bearded Dragon owner
- Learning Chinese Calligraphy
References
References available upon request.
Timeline
Front of House Manager
Oliver's Pets and Plants
06.2022 - Current
2IC
House
09.2021 - 06.2022
2IC
Strandbags
09.2018 - 09.2021
Team Leader Manager
Sainsbury’s
03.2010 - 07.2018
Level 4 Teachers Degree - Early Childhood Special Education
Hampshire
09.2000 - 07.2003
Wirreanda High