Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Robinson

Yandina,QLD

Summary

Skilled team player with a strong background in high-stress environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities.


Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing years of comprehensive experience developing and implementing core programs to meet needs for self-development, homelessness and drug and alcohol abuse. Creative and understanding professional commended for modelling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.


Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.


Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Residential Youth Worker

IFYS
11.2022 - Current
  • Delivered strong support to service users to aid in recovery
  • Observed, documented and reported on service user’s conditions and recommended modifications to treatment plans & Child Safety referrals including Safety Plans
  • Responsible for providing support and activities to enhance service user’s sense of wellbeing, self-esteem & model behaviour consistent with goals
  • Work as part of a team to deliver high quality care to service user’s in residential facility
  • Work directly with service user’s in the program and where appropriate their families as per program guidelines and protection order.
  • Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
  • Served as a positive role model by exhibiting appropriate behaviour management strategies during difficult situations.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Provided key emotional support to special needs youth.

Medical Receptionist

Health Hub Doctor's Morayfield
12.2019 - Current
  • Answered patient questions and fielded complaints to resolve issues
  • Documented and managed patient information in computer system
  • Referred patients to appropriate professionals and services
  • Checked claims for errors, corrected issues and mailed out updated documents
  • Scheduled patient appointment and procedures
  • Met with patients and family members to discuss medical procedures, medications, treatments and continuing care plans
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies
  • Greeted patients, answered questions and scheduled appointments
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
  • Organized paperwork such as charts and reports for office and patient needs.

Respiratory Clinic

HHDM
12.2019 - Current
  • Provided direct care to treat acute and chronic respiratory conditions and utilized therapeutic assessments to diagnose lung and breathing disorders
  • Interacted with patients, family members and physicians to coordinate patient care
  • Set up and monitored mechanical ventilators and handled associated critical care duties
  • Managed care of patients with diverse conditions alongside physicians, nurses and support team members
  • Followed established guidelines to compliantly deliver services.

Vaccination Clinic

HHDM
12.2019 - Current
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
  • Learned about new advancements in Queensland Government by participating in company trainings and educational events
  • Actively oversaw patient and resident care activities, medical records and execution of physician orders
  • Improved operations by working with team members and customers to find workable solutions
  • Defined strategies and created plan to achieve ambitious operational objectives.

Terry White Flu Clinic

Terry White & Health Hub Doctor's Morayfield
12.2019 - Current
  • Supervised invoice creation and submission to enable prompt and efficient customer billing
  • Tracked usage of Afluria Quad 2022 and placed orders to maintain inventory levels
  • Monitored office supply use and stock levels and placed replenishment orders
  • Organized training materials and user manuals to promote onboarding sessions
  • Documented office procedures and processes into patient file manuals for administrative personnel use.

Mental Health Support Worker

Conscious Care Group
12.2021 - 11.2022
  • Helped patients with basic activities of daily living due to physical and mental challenges
  • Observed, documented and reported on patients' conditions and recommended modifications to treatment plans
  • Scheduled face-to-face or remote appointments with clients to conduct structural therapy and discuss treatment strategies
  • Monitored client progress with programs and adjusted plans to help with goal achievement
  • Delivered strong support to patients to aid in recovery
  • Connected individuals with community resources to further support recovery
  • Evaluated plan of care, options and available services to meet patient and family needs.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.

Certified Nursing Assistant

Churches of Christ
01.2019 - 11.2019
  • Measured and recorded food and liquid intake and output and reported changes to nursing staff
  • Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices
  • Examined patients to detect open wounds, bruises and other issues requiring medical care
  • Maintained homelike environment for residents to support plan of care
  • Delivered nursing-related services under supervision of Registered Nurse
  • Reviewed dietary restrictions, food allergies and preferences to implement appropriate diet
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs
  • Recorded patient conditions and vital signs before and after medical operations
  • Organized games and other activities to engage clients and offer mental stimulation
  • Provided basic care to over 34 patients per shift, assisting with bathing, changing linens and preparing meals.

Certified Nursing Assistant

Regis Caboolture
01.2018 - 08.2018
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation
  • Managed and maintained patient rooms, shared-living areas and nursing stations
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Documented activities and recorded information in EMR system
  • Used mobility devices to transport patients
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Certified Nursing Assistant

Sunnymeade Aged Care
07.2017 - 01.2018
  • Turned and repositioned bedridden patients to optimize comfort
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff
  • Safeguarded patient privacy with strict adherence to HIPAA protocols
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Property Management Assistant

RT Edgar's Luxury Real Estate Agency
01.2016 - 10.2016
  • Maintained accurate and updated websites and printed materials
  • Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks
  • Welcomed 43 potential tenants weekly
  • Contacted tenants to collect overdue rent or to discuss other important issues
  • Completed documents for outside agencies
  • Collected monthly assessments, rental fees, deposits and payments
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.

Crew Trainer

McDonald's
01.2015 - 05.2016
  • Instructed new team members on correct procedures for operations
  • Lent hands-on training services to maximize employee efficiency
  • Stayed up to date on requirements of all team positions to optimize training
  • Produced detailed documentation to outline potential worker issues
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation
  • Drafted descriptive notes, generated reports and maintained documentation to facilitate operations
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.

Barista

RSL Bribie Island
01.2014 - 10.2014
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Restocked counter and customer areas to maintain adequate items levels for expected needs
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Greeted guests with pleasant smile and superior customer service
  • Maintained spending within budgetary limitations while optimizing fund use for impact and success of event
  • Organized materials, cleaned facilities and set up equipment to prepare for events
  • Kept clients and vendors informed of deadlines, floor plans, event space setup specifications and insurance requirements.

Education

Cert II: Youth Ministry & Theology -

St. Columban's College
Caboolture, QLD
11.2015

Certificate II in Business -

St. Columban's College

High School Diploma -

St Columban's College Caboolture

Cert III in Health Services: Health Services -

TAFE

Certificate IV - Mental Health

TAFE Queensland
Bracken Ridge, QLD
07.2025

Skills

  • Customer Relations
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Patient Eligibility Requirements
  • Customer Service
  • Care delivery
  • Patient support
  • Behavioural disorders
  • Case management
  • Medical records updating
  • Patient companionship
  • Family communication
  • Therapeutic Crisis Intervention
  • Sanctuary Training
  • PACE Training
  • Vital signs
  • Health education
  • Behaviour redirection
  • Medication administration
  • Patient hygiene management
  • Emotional support
  • Electronic charting
  • Life Skills Teaching
  • Positive Reinforcement
  • Transportation Assistance
  • Substance abuse awareness
  • Boundaries Establishment
  • Home visits

Timeline

Residential Youth Worker

IFYS
11.2022 - Current

Mental Health Support Worker

Conscious Care Group
12.2021 - 11.2022

Medical Receptionist

Health Hub Doctor's Morayfield
12.2019 - Current

Respiratory Clinic

HHDM
12.2019 - Current

Vaccination Clinic

HHDM
12.2019 - Current

Terry White Flu Clinic

Terry White & Health Hub Doctor's Morayfield
12.2019 - Current

Certified Nursing Assistant

Churches of Christ
01.2019 - 11.2019

Certified Nursing Assistant

Regis Caboolture
01.2018 - 08.2018

Certified Nursing Assistant

Sunnymeade Aged Care
07.2017 - 01.2018

Property Management Assistant

RT Edgar's Luxury Real Estate Agency
01.2016 - 10.2016

Crew Trainer

McDonald's
01.2015 - 05.2016

Barista

RSL Bribie Island
01.2014 - 10.2014

Cert II: Youth Ministry & Theology -

St. Columban's College

Certificate II in Business -

St. Columban's College

High School Diploma -

St Columban's College Caboolture

Cert III in Health Services: Health Services -

TAFE

Certificate IV - Mental Health

TAFE Queensland
Zoe Robinson