Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Zoe Satchell

Hamilton,VIC

Summary

Motivated professional with strong organisational, communication, and relationship-building skills. Eager to contribute to People and Culture initiatives by supporting strategy development and fostering a positive work environment. Quick to learn and adapt, with a focus on driving organisational success

Overview

10
10
years of professional experience

Work History

Plan Management Officer

Mpower inc.
10.2023 - Current
  • Managed participant budgets in line with NDIS plans to ensure appropriate fund allocation for services and supports.
  • Coordinated invoicing and payments to service providers, ensuring timely and accurate transactions.
  • Assisted participants in understanding and utilizing their plan funds effectively, empowering them to access necessary supports and services.
  • Developed strong working relationships with external stakeholders, including service providers, support coordinators, and allied health professionals.
  • Liaised with NDIS participants and their support teams to ensure clear communication regarding plan budgets, spending, and funding.
  • Collaborated with the Coordinator to create and update task procedures and templates.
  • Worked closely with the Coordinator to develop participant retention strategies.

Education Support Officer

Western District Health Service
11.2022 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to services.
  • Liaised with department managers to schedule staff into courses.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted team with timely and accurate administrative work.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Collaborated creatively to develop educational workbook design and layout.

Bookkeeper

Hamilton Scrapmetal
01.2020 - Current
  • Certified and processed payroll, electronic deposits, and pay adjustments.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Issued payments to vendors and suppliers.

Administrative Assistant

SCAA Shearer Woolhandler Training
07.2020 - 09.2022
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Determined student funding based on contractual eligibility requirements.
  • Managed physical and digital files, monitored spreadsheets and updated reports.
  • Communicated with Trainers to ensure training was being delivered in accordance with the course requirements.
  • Completed the full student process through from initial inquiry to student completion and certification.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Developed required documentation in line with compliance requirements.
  • Adhered to audit principles, standards and practices to keep company in good standing.
  • Regularly read and kept up to date with funding requirements.

Receptionist Administrator

EmpowerFit
10.2018 - 06.2019

Gaming Attendant / Bartender /Receptionist

Alexandra House Sports Club
01.2015 - 06.2019

Practice Manager

The Wholistic GP
06.2017 - 08.2018
  • Communicated with patients with compassion while keeping medical information private.
  • Assisted with development of regulatory compliance systems.
  • Created and implemented policies and procedures for effective practice management.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Education

Bachelor of Business - Human Resource Management

Federation University
2017

Skills

  • Timeline Planning and Management
  • Sensitive Material Handling
  • Meticulous Attention to Detail
  • Strong Communication

Professional Development

Microcredentials - Manage and Communicate 

Timeline

Plan Management Officer

Mpower inc.
10.2023 - Current

Education Support Officer

Western District Health Service
11.2022 - Current

Administrative Assistant

SCAA Shearer Woolhandler Training
07.2020 - 09.2022

Bookkeeper

Hamilton Scrapmetal
01.2020 - Current

Receptionist Administrator

EmpowerFit
10.2018 - 06.2019

Practice Manager

The Wholistic GP
06.2017 - 08.2018

Gaming Attendant / Bartender /Receptionist

Alexandra House Sports Club
01.2015 - 06.2019

Bachelor of Business - Human Resource Management

Federation University

Similar Profiles

  • Selbie CookSelbie Cook

    Plan Management Officer at Smarter CommunitiesPlan Management Officer at Smarter Communities

  • Gadhe Bala PruthviGadhe Bala Pruthvi

    <ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY<ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY

  • OUMAIMA NABILOUMAIMA NABIL

    Project Management officer (PMO) Engineer at Gizil GmbHProject Management officer (PMO) Engineer at Gizil GmbH

  • Jessica PinkertonJessica Pinkerton

    Graduate Plan Management Officer at Connect Plan ManagementGraduate Plan Management Officer at Connect Plan Management

CREATE PROFILE
Zoe Satchell