Zoe Satchell
Hamilton,VIC
Summary
Motivated professional with strong organisational, communication, and relationship-building skills. Eager to contribute to People and Culture initiatives by supporting strategy development and fostering a positive work environment. Quick to learn and adapt, with a focus on driving organisational success
Overview
10
10
years of professional experience
Work History
Plan Management Officer
Mpower inc.
10.2023 - Current
- Managed participant budgets in line with NDIS plans to ensure appropriate fund allocation for services and supports.
- Coordinated invoicing and payments to service providers, ensuring timely and accurate transactions.
- Assisted participants in understanding and utilizing their plan funds effectively, empowering them to access necessary supports and services.
- Developed strong working relationships with external stakeholders, including service providers, support coordinators, and allied health professionals.
- Liaised with NDIS participants and their support teams to ensure clear communication regarding plan budgets, spending, and funding.
- Collaborated with the Coordinator to create and update task procedures and templates.
- Worked closely with the Coordinator to develop participant retention strategies.
Education Support Officer
Western District Health Service
11.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to services.
- Liaised with department managers to schedule staff into courses.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted team with timely and accurate administrative work.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Collaborated creatively to develop educational workbook design and layout.
Bookkeeper
Hamilton Scrapmetal
01.2020 - Current
- Certified and processed payroll, electronic deposits, and pay adjustments.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Issued payments to vendors and suppliers.
Administrative Assistant
SCAA Shearer Woolhandler Training
07.2020 - 09.2022
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Determined student funding based on contractual eligibility requirements.
- Managed physical and digital files, monitored spreadsheets and updated reports.
- Communicated with Trainers to ensure training was being delivered in accordance with the course requirements.
- Completed the full student process through from initial inquiry to student completion and certification.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Developed required documentation in line with compliance requirements.
- Adhered to audit principles, standards and practices to keep company in good standing.
- Regularly read and kept up to date with funding requirements.
Receptionist Administrator
EmpowerFit
10.2018 - 06.2019
Gaming Attendant / Bartender /Receptionist
Alexandra House Sports Club
01.2015 - 06.2019
Practice Manager
The Wholistic GP
06.2017 - 08.2018
- Communicated with patients with compassion while keeping medical information private.
- Assisted with development of regulatory compliance systems.
- Created and implemented policies and procedures for effective practice management.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Bachelor of Business - Human Resource Management
Federation University
2017
Skills
- Timeline Planning and Management
- Sensitive Material Handling
- Meticulous Attention to Detail
- Strong Communication
Professional Development
Microcredentials - Manage and Communicate
Timeline
Plan Management Officer
Mpower inc.
10.2023 - Current
Education Support Officer
Western District Health Service
11.2022 - Current
Administrative Assistant
SCAA Shearer Woolhandler Training
07.2020 - 09.2022
Bookkeeper
Hamilton Scrapmetal
01.2020 - Current
Receptionist Administrator
EmpowerFit
10.2018 - 06.2019
Practice Manager
The Wholistic GP
06.2017 - 08.2018
Gaming Attendant / Bartender /Receptionist
Alexandra House Sports Club
01.2015 - 06.2019
Bachelor of Business - Human Resource Management
Federation University
Similar Profiles
Rashmi YellappaRashmi Yellappa
Senior Relationship Manager at MPOWER FinancingSenior Relationship Manager at MPOWER Financing
Vijay KulkarniVijay Kulkarni
Lead Data Analyst at MPOWER FinancingLead Data Analyst at MPOWER Financing
AMY MARSHAMY MARSH
Senior Advanced IOM Technician at MPOWER HealthSenior Advanced IOM Technician at MPOWER Health