Zoe Schilder
Tamworth,NSW
Summary
I have a real passion for hospitality and maintaining customer satisfaction. I am hard working, organised and dependable and committed to providing friendly customer service, resulting in consistent return customers.
Overview
24
24
years of professional experience
Work History
Hospitality Manager
Stockman's Motel
04.2022 - Current
- Handled guest complaints to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events.
- Provided exceptional service and assistance to guests upon check-in.
- Worked with Saturn system including end of day and rollovers.
Restaurant Manager
Carmens A Little Taste Of Italy
03.2015 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Waitress
Twine Restaurant
02.2013 - 03.2015
Waitress
Cracked Pepper
03.2011 - 03.2013
Waitress
Scratchley's
02.2007 - 01.2008
Bartender and Waitress
The Filling Station
11.2006 - 06.2007
Bar Manager
The Coach And Horses
02.2005 - 02.2006
Cafe Owner
Bed Jazz Cafe
01.2003 - 03.2005
Chef
Cafe Pica
10.2002 - 01.2003
Assistant Manager
Pauatahanui Inlet Cafe
01.2002 - 08.2002
Barista and Waitress
Jamaica Blue
12.1999 - 01.2002
Catering Manager
The Windmill Quality Cake Shop
03.2001 - 12.2001
Education
CURRENT NSW RSA
Certificate And Diploma - City And Guilds Cookery And Culinary Arts
WELTEC NZ
12.2002
CERTIFICATE IN BARTENDING AND COCKTAIL MAKING
12.2002
Skills
- Guest Satisfaction
- Customer Loyalty
- Team Member Development
- Hospitality and Service Knowledge
- Organisation and Time Management
reference
Carmen O'Sullivan
0467711831
Timeline
Hospitality Manager
Stockman's Motel
04.2022 - Current
Restaurant Manager
Carmens A Little Taste Of Italy
03.2015 - Current
Waitress
Twine Restaurant
02.2013 - 03.2015
Waitress
Cracked Pepper
03.2011 - 03.2013
Waitress
Scratchley's
02.2007 - 01.2008
Bartender and Waitress
The Filling Station
11.2006 - 06.2007
Bar Manager
The Coach And Horses
02.2005 - 02.2006
Cafe Owner
Bed Jazz Cafe
01.2003 - 03.2005
Chef
Cafe Pica
10.2002 - 01.2003
Assistant Manager
Pauatahanui Inlet Cafe
01.2002 - 08.2002
Catering Manager
The Windmill Quality Cake Shop
03.2001 - 12.2001
Barista and Waitress
Jamaica Blue
12.1999 - 01.2002
CURRENT NSW RSA
Certificate And Diploma - City And Guilds Cookery And Culinary Arts
WELTEC NZ
CERTIFICATE IN BARTENDING AND COCKTAIL MAKING
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