Zoe Schurmann
Toowoomba,QLD
Summary
Responsible, caring and enthusiastic to learn new skills.
With eagerness and ability to contribute to a safe and nurturing environment for children.
Organised with an eye for detail and willing to take on new responsibilities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Salon Coordinator
The Mixx
01.2024 - Current
- Handled all payments, refunds and rebooking.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Improved salon efficiency by streamlining appointment scheduling and client management processes.
- Updated social media platforms regularly with engaging content showcasing salon services, promotions, and achievements.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
- Monitored industry trends closely to ensure that the salon remained competitive within its market segment.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Achieved personal sales goals by upselling products to meet individual needs.
Apprentice Hairstylist
Pure Hair High Fields
09.2021 - 01.2024
- Managed front-of-house duties such as scheduling appointments, processing payments, and answering phone inquiries when necessary.
- Used social media platforms to promote salon and services.
- Assisted in inventory management tasks, ensuring adequate stock levels of essential supplies at all times.
- Increased revenue through effective customer service and inventory management.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted senior hairstylists with advanced techniques, improving overall salon efficiency and customer experience.
- Offered professional cuts, and color services such as balayage, ombre, highlights, color correction and extensions.
- Maintained detailed records of client preferences and treatment history for seamless future appointments.
- Effectively managed client expectations through clear communication and setting realistic goals for desired outcomes.
- Developed loyal following of clients by providing high-quality services.
- Contributed to increased salon revenue by upselling additional services and retail products to customers.
- Consistently met appointment timeframes while maintaining high-quality results for clients.
- Provided exceptional customer service through active listening skills resulting in increased client retention rates.
- Collaborated with team members to maintain a clean and organized salon environment, promoting a positive atmosphere.
- Participated in ongoing professional development workshops to stay current on industry trends and best practices.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Received hands-on training from experienced stylists to hone technical skills and improve service quality.
Education
-
Concordia Lutheran College
ToowoombaSkills
- Compassion and care
- Reliable
- Exceptional organization
- Ability to multi-task
- Decision-making skills
- Telephone etiquette
- Social media marketing
- Appointment scheduling
- Building rapport
- Team management
- Sales proficiency
- Customer interaction
Timeline
Salon Coordinator
The Mixx
01.2024 - Current
Apprentice Hairstylist
Pure Hair High Fields
09.2021 - 01.2024
-
Concordia Lutheran College
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