Zoe Service
Clyde North,Vic
Summary
I am a highly organised, motivated, proactive, and reliable Customer Service Specialist. I am a team player who takes pride in delivering a high level of customer service. I am an effective communicator at all levels and skilled at building relationships.
Overview
11
11
years of professional experience
Work History
Cleaning Team Leader
The Big Clean Co
02.2024 - Current
- General Residential and Commercial Cleaning
- End of Lease Cleans
- Deep Cleans
- Carpet cleaning
- Hitting time KPIs
- Training and Trialling new staff members
Domestic Housecleaner
Isoclean
09.2023 - 02.2024
- Maintenance cleans
- Deep cleans
- Occasional office/factory clean,
- Average of 2-3 houses a day
- Reaching time allocations per job
Customer Service Representative (Temporary)
City Facilities Management
11.2022 - 02.2023
- Responding to high volume inbound and outbound calls in a professional and timely basis
- Resolve, manage and escalate issues logged with the Helpdesk
- Recording relevant data on each call
- Processing all after-call activities
- Liaising directly with clients, internal teams and technical staff
- Ensuring KPI’s are consistently achieved
- Various administrative tasks
Despatch
Oasis Horticulture
10.2022 - 11.2022
- Picking orders from multiple locations on the Nursery
- Reallocations
- Packing orders
- Liaising with QC’s regarding stock issues
Despatch Coordinator
Spa Industries Global
11.2020 - 06.2022
- Scheduling daily pickups
- Scheduling international pickups and coordinating with transport
- Liaising with transport companies
- Liaising daily with dealers
- KPI’s for monthly targets
- Liaising with warehouse and coordinating of daily tasks
- Providing picking slips and shipping orders to warehouse staff
- Resolving issues related to customer orders in a timely manner
- Assisting in Service and Warranty departments, Assisting in Spare Parts department
- Daily management of busy switchboard, Stock transfers
- Shipping updates
Service Coordinator/Administration Assistant
Safetech
11.2019 - 06.2020
- Daily usage of M1
- Quoting jobs
- Closing job cards
- Organising workloads for service technicians
- Liaising with 3rd party subcontractors
- Creating purchase orders
- System maintenance
- Ordering of parts
- Answering incoming phone calls
- Logging and allocating jobs
- Liaising daily with customers regarding job updates
Sales Support / Customer Service Representative
Crown Equipment
05.2017 - 11.2019
- Sales Support to sales team
- Quoting jobs, Sales Tracking
- Forecasting my own sales
- Invoicing
- System maintenance
- Logging and allocating jobs
- Liaising with Field Service Technicians on a daily basis
- Ordering of Parts
- Raising Purchase Order Numbers
- Tyre Quoting
- Setting up Service Agreements
- Enquiry System Management
- Churn Reporting and vetting
Service Administration
Crown Equipment
07.2016 - 05.2017
- Daily Printing and distribution of Service Job Cards, Invoicing
- System maintenance
- Answering incoming calls in a phone queue
- End of month processing
- Stock take
- Logging and allocating jobs
- Liaising with Field Service Technicians on a daily basis
- Ordering of Parts
- Crediting of Invoices
- Setting up Service Agreements
- Daily use of AS400 and Outlook
- Raising Purchase Order Numbers
- Tyre Quoting
Merchandise Sales Associate
Harley Heaven Dandenong
12.2015 - 05.2016
- Merchandise sales
- Stocktake
- Suspect item stocktake
- Location stocktakes
- General housekeeping
- Maintenance
- Seasonally inventory relocation displays
- Supporting dispatch with labelling and security tagging
Administration Assistant
Jani-King Australasian Hospitality
06.2015 - 11.2015
- Staff Inductions
- Preparing staff employment contracts
- Data collation
- Billing vs Payroll
- Links leads for sales department
- Liaising with payroll regarding staff wages
- Daily use of biometric data program (Ezyclocking)
- Preparation of Tender documents for the regional manager
- Attend to employee pay enquiries
Reception/Administration Assistant
Stapleton Tax & Accounting
01.2013 - 06.2015
- Banking
- Accounts payable/ receivable
- Bookkeeping for clients
- Drafting of tax returns and Business Activity Statements
- Daily communication with Tax Office
- Answering all incoming calls in a timely and efficient manner
- Taking accurate messages for Accounts and Managers
- Meeting and greeting all clients
- Distribution of morning mail to staff members
- Use of Microsoft Word, Excel, Maintenance of database
- Errands as required
Education
Certificate III In Business Administration -
Monbulk Secondary College
11.2010
Skills
- Outgoing, positive and confident
- Self-Motivated
- Friendly, approachable personality with excellent people skills
- Strong customer service ability
- Skilled problem solver and multi tasker
- Time management skills
- Knowledge of Occupational Health and Safety
- Able to learn new skills
- Flexible to adapt to new environments and unfamiliar tasks
- Ability to work independently or in a team
Timeline
Cleaning Team Leader
The Big Clean Co
02.2024 - Current
Domestic Housecleaner
Isoclean
09.2023 - 02.2024
Customer Service Representative (Temporary)
City Facilities Management
11.2022 - 02.2023
Despatch
Oasis Horticulture
10.2022 - 11.2022
Despatch Coordinator
Spa Industries Global
11.2020 - 06.2022
Service Coordinator/Administration Assistant
Safetech
11.2019 - 06.2020
Sales Support / Customer Service Representative
Crown Equipment
05.2017 - 11.2019
Service Administration
Crown Equipment
07.2016 - 05.2017
Merchandise Sales Associate
Harley Heaven Dandenong
12.2015 - 05.2016
Administration Assistant
Jani-King Australasian Hospitality
06.2015 - 11.2015
Reception/Administration Assistant
Stapleton Tax & Accounting
01.2013 - 06.2015
Certificate III In Business Administration -
Monbulk Secondary College
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