Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Zoe-shade Mckenzie

Zoe-shade Mckenzie

Riverstone,NSW

Summary

ZOE-SHADE MCKENZIE

I am a young determined indigenous Gunggari woman driven to succeed in my career. I have been working from a very young age and have experienced many different fields of work which has given me a wide variety of skills both physically and mentally challenging. Working in a variety of different positions has also given me great communication and people / language skills. I feel that becoming a correctional officer has allowed me to utilise my skills knowledge and excel further into my long term career goals. I hope to continue working within my chosen field of community corrections and case management

for indigenous and non indigenous clients. I am eager to continue to learn and progress in the corrective service system to better our communities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Correctional Officer

Mtc Broad Spectrum ,parklea Correctional Center
01.2017 - Current
  • Completed intake paperwork, fingerprints and searches.
  • Book new inmates into facility and process inmates for release.
  • Receive and account for personal possessions and determine inmate work assignments.
  • Observe behaviour of residents individually and in groups.
  • Track inmates through head counts, visitor logs and scheduled activities.
  • Escort inmates to and from cells, court, hospitals and medical appointments.
  • Conduct routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Arrange for medical and dental care of inmates.
  • Inmate management
  • Inmate movements
  • Inmate daily routine
  • Conduct inmate enquires and inductions
  • Carry out daily wing routine throughout Centre including all areas / wings
  • Gate house and sally port operation and audits
  • Conduct operation of main visits areas including front and middle
  • Able to work according to correctional centre routine policy’s and procedures.
  • Operation of corrective services computer systems including Oims and Intronet
  • Operate lower control base ( Centre movements)
  • Carry out main and area 5 clinic operations and duties
  • Conduct off site inmate movements including Sec 24
  • Trained in following posts-
  • Wing officer (1,2,3,4,5)
  • Visits (front and middle)
  • Area 4 minimum security area full routine
  • Gate house staff including audit trained
  • Lower control / base
  • Clinic officer (main and five)
  • Rover
  • Five ways

Financial assistant / PA

Shamrock motor, Lansvale
02.2016 - 12.2017
  • Documented fiscal budget and established procedures for tracking expenses.
  • Revamped organization processes by auditing client checks and cash receipts.
  • Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
  • conducted closings, budget allocation and daily business operations.
  • Completed financial forms such and applications as well as maintained permanent records.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Observed strict confidentiality rules to maintain data integrity and protect clients.
  • Typed and submitted correspondence, memos, drafts and emails.
  • Managed office inventory and ordered new supplies when items were running low.
  • Assist finance administrator with special projects and additional tasks.
  • Photography of stock and listed and managed social media sites.
  • Building customer relationships
  • Customer service
  • Created customer client call back filing system
  • Organise customer application files
  • Created customer client service log filing system
  • Filing for company and personal
  • Mail handling for company and personal
  • Customer RTA paperwork lodgement
  • Stock pick up and delivery
  • Lodgement of finance applications
  • Assist customers with applications bank statements and requirements for finance loans
  • Office organisation , filing, cleaning
  • Managing online business pages and advertising , photography

Hotel cleaner

Kingaroy hotel, Kingaroy
08.2015 - 01.2016
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Polished glass surfaces and windows.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed spot-cleaning on furniture stains.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

council museum manager

SKILLS, City, Kingaroy
03.2014 - 01.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Carried out day-day-day duties accurately and efficiently.
  • Conducted tours and answered customer inquirers specific to museum displays.
  • Labelled art pieces with correct information and pricing.
  • Kept show room clean and organised.
  • Customer service
  • Gallery displays
  • Function advertising
  • Art sales
  • Sale invoicing
  • Staff management
  • Staff training

Administration

The Workers Hotel
01.2009 - 12.2013
  • Recorded expenses and maintained accounting records.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Prepared weekly employee work schedules for team members.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organized weekly staff meetings and logged minutes for corporate records.

Waitress

Bowen RSL
11.2006 - 06.2009
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

Currently Completing A Diploma in Case Management - Year 10

Corinda State High School, Corinda, QLD
12.2023

No Degree - Child Protection And Family Intervention

Tafe Nsw, Coffs Harbour, NSW

Skills

  • Safety and Security
  • Inmate Behaviour assessment skills
  • Crisis Intervention Training
  • Suicide Prevention Training
  • Conflict Resolution Skills
  • Booking Procedures
  • De-Escalating Conflicts
  • Excellent Problem-Solving Skills
  • First Aid and CPR Certified
  • Case Reviews
  • Mental Health Support
  • Case Planning and Management
  • Mental Health Assessments
  • Client Screening
  • Compassionate Care

Certification

  • Cert 3 in corrective service practices
  • Qualified mental health assessor
  • Hold a certificate in senior first aid
  • Experience in child protection / family intervention Cert3 (not completed)

Additional Information

I am relocating to Coffs harbour during the December school holidays. I have resided in Coffs Harbour for many years and attended part of my schooling at Coffs Harbour High. I have family that have resided here for 50 + years including sisters, grandparents, cousin, aunts and uncles.

Returning to Coffs Harbour has always been my long term goal with a plan to purchase a home and raise my children here. I am known and recognised within the Coffs Harbour community as an Indigenous woman. I am currently working towards finishing a Diploma in Case Management with only a work placement remaining to graduate. The expected completion date is December 2023.

Timeline

Correctional Officer - Mtc Broad Spectrum ,parklea Correctional Center
01.2017 - Current
Financial assistant / PA - Shamrock motor, Lansvale
02.2016 - 12.2017
Hotel cleaner - Kingaroy hotel, Kingaroy
08.2015 - 01.2016
council museum manager - SKILLS, City, Kingaroy
03.2014 - 01.2016
Administration - The Workers Hotel
01.2009 - 12.2013
Waitress - Bowen RSL
11.2006 - 06.2009
Corinda State High School - Currently Completing A Diploma in Case Management, Year 10
Tafe Nsw - No Degree, Child Protection And Family Intervention

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Zoe-shade Mckenzie