Zoe Shah
Fitzroy,Vic
Summary
Graduated with a master's degree in creative arts from Deakin University in April 2022.
In order to utilize the skills and experiences I have gained in hospitality, customer service, and medical office administration, I am currently seeking a position within the creative field.
My educational background includes a bachelor's degree in interior design and an internship experience at Amitabh Teaotia design in India during my undergraduate studies. As a result of dealing with a wide variety of clients, I am proficient in dealing with customer service issues, handling their needs, and facilitating communication. A thorough understanding of dealing with people, as well as the use of software and designing. I am well-versed in providing assistance to clients in a variety of areas, as well as troubleshooting any problems that may arise.
Overview
9
9
years of professional experience
Work History
Boca Gelato
Ice Cream Shop
Ivanhoe, VIC
09.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Completed milkshakes and ice cream desserts for customers.
- Received and processed stock into inventory management system
Restaurant Manager
The Real Greek Souvlaki Bar
Fitzroy, VIC
03.2020 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
Hospitality Staff Member
Platinum Staffing Solutions
Southbank, VIC
07.2021 - 04.2022
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Bartender
Bar Stock Shuffle
Fitzroy, VIC
08.2021 - 12.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Retail Worker
Seven Eleven 1175
North Melbourne, VIC
09.2020 - 10.2021
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Retail Worker
Seven Eleven 1005
Caulfield, VIC
08.2019 - 04.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Waitress
The Balcony Shisha Bar
Carlton, VIC
08.2018 - 12.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
Trainee
Amitabh Teaotia Designs
Gandhinagar , Gujarat
12.2016 - 08.2017
- Learned new materials, processes and programs quickly.
- Attended training courses to build understanding of processes, techniques and industry.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Completed documentation and reports for business records.
Medical Administrative Assistant
Swar Maternity And Nursing Home
Gandhinagar , Gujarat
01.2015 - 05.2017
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Managed financial documentations such as expense reports and invoices.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
Master of Arts - Arts
Deakin University
Burwood, VIC04.2022
BACHELOR/DEGREE -
Unitedworld Institute of Design
Gujarat , India 2017
Summer Certificate - Summer Course On Entrepreneurship
Entrepreneurship Development Institute of India
Ahemdabad 05.2010
Skills
- Customer Service
- Microsoft Office
- Decision Making
- Organization and Time Management
- Leadership
- Subject Research
- Art Styles and Techniques
- Active Learning
- Editing Software
Languages
Hindi
Full Professional
Gujarati
Full Professional
English
Full Professional
Timeline
Boca Gelato
Ice Cream Shop
09.2022 - Current
Bartender
Bar Stock Shuffle
08.2021 - 12.2021
Hospitality Staff Member
Platinum Staffing Solutions
07.2021 - 04.2022
Retail Worker
Seven Eleven 1175
09.2020 - 10.2021
Restaurant Manager
The Real Greek Souvlaki Bar
03.2020 - 09.2022
Retail Worker
Seven Eleven 1005
08.2019 - 04.2020
Waitress
The Balcony Shisha Bar
08.2018 - 12.2018
Trainee
Amitabh Teaotia Designs
12.2016 - 08.2017
Medical Administrative Assistant
Swar Maternity And Nursing Home
01.2015 - 05.2017
Master of Arts - Arts
Deakin University
BACHELOR/DEGREE -
Unitedworld Institute of Design
Summer Certificate - Summer Course On Entrepreneurship
Entrepreneurship Development Institute of India
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