Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

Zoe Shannon

Ashwood,VIC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Care Consultant

HCF Insurance
03.2023 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.

Supervisor

Lindt And Sprungli
08.2021 - 08.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Frequently inspected production area to verify proper equipment operation.

Front of House Team Member

Commonfolk Cafe
12.2020 - 08.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.

Skills

  • Problem-solving
  • Security Administration
  • Strong Telephone Etiquette
  • Issue and Complaint Resolution
  • Inbound Customer Service
  • Calm and Professional Under Pressure
  • Staff Training
  • Leadership
  • Self- Motivation
  • Handling money
  • Trustworthy
  • Organizing
  • Good communication
  • Hospitality
  • Active learner
  • Customer service
  • Adaptive
  • Retail
  • Barista
  • Technical skills: Microsoft word ~ computers ~ power point ~ excel

Affiliations

Casey Holmes Manager

Commonfolk café

Phone: 0439115616

Chris Young

Lindt Café manager

Phone: 0431 857 796

Karen Shannon

Aunt

Phone: 0431488193

Timeline

Customer Care Consultant

HCF Insurance
03.2023 - Current

Supervisor

Lindt And Sprungli
08.2021 - 08.2022

Front of House Team Member

Commonfolk Cafe
12.2020 - 08.2021

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Zoe Shannon