Zoe Smiles-Moore
Clyde North,Victoria
Summary
Dynamic and reliable professional with extensive experience at Amstel Club, excelling in customer service and conflict resolution. Proven ability to manage bar inventory and train staff, enhancing operational efficiency. Known for strong work ethic and problem-solving skills, ensuring a safe and enjoyable environment for all patrons.
Overview
7
7
years of professional experience
Work History
Waitress
Amstel Club
Melbourne, VIC
08.2018 - 12.2025
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Provided excellent customer service by promptly addressing inquiries and resolving issues.
- Gained international experience in the UK, contributing to increased responsibilities upon return to Amstel.
- Handled food orders, seating, host stand duties, money management, and customer service during teenage years.
Bartender
Amstel Club
Melbourne, VIC
08.2018 - 12.2025
- Mixed cocktails and beverages with precision and creativity to enhance customer experience.
- Managed bar inventory, ensuring availability of popular ingredients and minimizing waste.
- Provided excellent customer service, building rapport with patrons for repeat business.
- Trained new staff on drink preparation and service standards to maintain quality.
Educational Assistant
VFA
Melbourne, VIC
02.2019 - 11.2019
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Addressed customer questions and resolved problems efficiently.
Education
High School Diploma -
St Peter’s College Clyde Campus
Melbourne, VIC10.2020
Graduate Certificate - Health Education
VFA Learning
Melbourne, VIC11.2019
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Dependability
- Flexible scheduling
- Maintaining safe environment
- Conflict resolution
- Managing routines
- Licensed driver
References
Miss Lauren Canning
+61 401 652 692
laurenjanecanning@hotmail.com
‘Bistro and Sportsbar Supervisor at Amstel Club’
Miss Jade Lentham
+61 466 659 617
jadelatham7550@gmail.com
‘Character Reference + Function Supervisor at Amstel Club’
Hobbies
Dancing, Travelling, Reading, Listening to a wide range of different music, Attending the Theatre
Timeline
Educational Assistant
VFA
02.2019 - 11.2019
Waitress
Amstel Club
08.2018 - 12.2025
Bartender
Amstel Club
08.2018 - 12.2025
High School Diploma -
St Peter’s College Clyde Campus
Graduate Certificate - Health Education
VFA Learning