Zoe Harrison
East Perth,Australia
Summary
A dedicated and adaptable creative professional with strong organisational, problem-solving, and analytical skills. Experienced in providing high-level administrative and executive support, data management, and customer service in both public and private sectors. Recognised for excellent communication, discretion, and a proactive approach to achieving organisational goals. I pride myself on having well-developed professional and creative capabilities particularly in written and verbal communication. With an academic background spanning marketing, design, copywriting, International Relations, and French, I am very passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Department Of Education
07.2024 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Freelance Content Writer and Editor
UpWork
05.2023 - 12.2024
- Produced clear and informative technical writing by applying outstanding writing and editing skills for client use
- Edited work from first draft through final proofs to achieve clarity, style and organizational goals
- Conducted research to obtain factual information and authentic detail using appropriate sources
- Worked with clients and stakeholders to foster positive interpersonal relationships with a focus on effective communication and a collaborative approach to reaching desired goals
Paralegal
Upwork
02.2024 - 07.2024
- Proofread and revised correspondence, NDA’s and other legal documents
- Conducted initial review of redlines and drafted responses and comments on non-complex legal issues within documents
- Communicated with clients and managed client inboxes with discretion
- Collected online legal and non-legal data to support legal team
- Exhibited exemplary client focus by responding promptly to phone and email requests
- Maintained confidentiality of litigation, negotiations for settlement, and other legal documents
Administration Officer
Queensland Revenue Office
10.2022 - 06.2023
- Input new information manually, scanned in documents and processed large data transfers to update databases
- Provided administrative support to team to enable organisational efficiency
- Protected company and stakeholders by enforcing compliance with applicable federal, state and local laws and regulations
- Evaluated administrative processes to identify inefficiencies and develop solutions
Public Service Officer
Services Australia
09.2021 - 07.2022
- Engaged with customers to understand needs, resolve issues and answer claims and enrolments questions for Medicare
- Made informed decisions under stressful circumstances
- Met and exceeded daily service quality and performance goals
- Processed claims according to established quality and production standards to handle demand with high accuracy
Sales Assistant
Glassons Australia
10.2020 - 09.2021
- Delivered personalised customer service, offering product recommendations and style advice.
- Processed transactions efficiently using POS systems and maintained accurate records.
- Supported visual merchandising and inventory restocking to align with brand standards.
- Collaborated with the team to meet sales targets and ensure customer satisfaction.
Cafe Barista - Crew Member
McDonald's Australia
08.2017 - 09.2021
- Learned about coffee preparation and pouring techniques to improve customer service and product quality
- Highlighted store promotions, answered questions and handled transactions
- Greeted and interacted with new and regular customers
- Trained new employees regarding food and drink preparation and store procedures
Education
Dual Diploma of Marketing And Graphic Design - Marketing And Design
Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC02-2025
Diploma Of Fashion Design - Design
International School of Fashion
France 11.2023
Accredited Teaching Certification - Teaching English as a Foreign Language
World TESOL Academy
08.2023
Bachelor of International Studies - undefined
University of Queensland
Brisbane, QLD11.2020
Skills
- Critical Analysis
- Innovative Problem Solving
- Highly capable at conflict resolution
- Exceptional Client Relations
- Independent Task Management
- Expert Organisational Skills
- Fast learning and adaptable
- Creative and Imaginative
Languages
French
Professional Working
Timeline
Executive Assistant
Department Of Education
07.2024 - Current
Paralegal
Upwork
02.2024 - 07.2024
Freelance Content Writer and Editor
UpWork
05.2023 - 12.2024
Administration Officer
Queensland Revenue Office
10.2022 - 06.2023
Public Service Officer
Services Australia
09.2021 - 07.2022
Sales Assistant
Glassons Australia
10.2020 - 09.2021
Cafe Barista - Crew Member
McDonald's Australia
08.2017 - 09.2021
Bachelor of International Studies - undefined
University of Queensland
Dual Diploma of Marketing And Graphic Design - Marketing And Design
Royal Melbourne Institute of Technology (RMIT)
Diploma Of Fashion Design - Design
International School of Fashion
Accredited Teaching Certification - Teaching English as a Foreign Language
World TESOL Academy
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