Lily Roberts
Gravesend,NSW
Summary
Experienced phlebotomist known for strong blood collection techniques and meticulous specimen labelling. Expertise in maintaining safety standards and supporting patient understanding of procedures, ready to contribute to improved healthcare outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Laverty Pathology
Moree, NSW
03.2024 - Current
- Collected blood samples using proper venipuncture techniques and safety protocols.
- Maintained cleanliness and organization of work area and equipment.
- Ensure accurate labelling of specimens for laboratory processing.
- Recorded patient information and medical histories accurately in databases.
- Participated in training sessions to enhance phlebotomy skills and knowledge base.
- Maintained a clean, safe, and organized work environment.
- Assisted patients in understanding the blood collection process and addressing concerns.
Shift Supervisor
KFC
Moree, NSW
01.2019 - 03.2024
- Supervised team members to ensure compliance with safety regulations and procedures.
- Trained new employees on company policies and safety protocols during onboarding.
- Assisted in resolving customer inquiries and complaints to enhance service quality.
- Facilitated communication between management and team members to streamline operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
Customer Service Representative
McDonalds
Moree, NSW
07.2015 - 12.2018
- Implemented feedback from customers to improve overall service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Year 11 - School Certificate
Moree Secondary College
Moree12-2017
Skills
- Specimen labeling
- Patient information recording
- Safety protocol compliance
- Blood collection methods
- Customer relationship management
- Team supervision
- Employee training
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Organizational skills
- Medical records review
- Specimen collection and storage
- Multitasking
Certification
- certificate III in Pathology Collection
- Certificate III Retail
Timeline
Phlebotomist
Laverty Pathology
03.2024 - Current
Shift Supervisor
KFC
01.2019 - 03.2024
Customer Service Representative
McDonalds
07.2015 - 12.2018
Year 11 - School Certificate
Moree Secondary College
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