Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Zoe Taylor

Hobart,TAS

Summary

Customer service specialist with over 10 years in the customer service industry, I have excellent communication skills oral and written as well as great active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

I have worked many jobs over the years in a range of different industries but at present I am studying Beauty Therapy Cert 3 under the guidance of Lisa Ahearn. Beauty therapy has always been something I wished to pursue but have only now been able to find the time to get back to my studies. I am passionate about lashes and brows and also really enjoy makeup.

Overview

12
12
years of professional experience

Work History

Customer Care Specialist

Commonwealth Bank
03.2022 - 09.2022
  • Worked in the Hobart call centre as part of a large team answering general banking enquires
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Directed customers to appropriate departments for additional support.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Kept accurate records to document service actions and discussions.

Administration Assistant

Department Of Health
10.2021 - 03.2022
  • Assisted in the roll out of the Covid 19 vaccinations in vaccination clinics across the state
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Receptionist

SK Electrical & Air
01.2019 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Waitress

Dodges Ferry Hotel
02.2019 - 07.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Restaurant Supervisor

Port Arthur Historic Site
01.2014 - 01.2019
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Retail Assistant

Dodges Ferry IGA
07.2011 - 07.2015
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Customer Service Cashier

KFC
07.2010 - 07.2012
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Certificate 3 Beauty Therapy -

Tas Tafe
Hobart

Year 11-12 -

Rosny College
11.2013

Year 7-10 -

Ogilvie High School
2011

Skills

  • Client Rapport-Building
  • Payment Processing
  • Conflict Mediation
  • Order and Refund Processing
  • Store Layouts
  • Document and Records Management
  • Invoice Preparation and Processing
  • Financial Transactions
  • Understanding Customer Needs
  • Product Education
  • Greeting Visitors
  • Problem Resolution
  • Telephone Reception
  • Makeup Application
  • Safe Equipment Handling
  • Social Media Platforms
  • Skin Analysis
  • Lash and Brow Maintenance
  • Makeup and Lashes
  • Beauty Trends
  • Salon Policies and Procedures
  • Nail Treatments
  • Manicures and Pedicures
  • Filing Systems
  • Male and Female Waxing
  • Outstanding Client Care

Additional Information

I have my full drivers license and I am available weekends and out of regular business hours if needed.

I have gained many certificates over the years including

Certificate 3 in Community Services

Certificate 3 in Hospitality

Certificate 3 in Tourism

Responsible service of alcohol certification

First Aid Certification

Certification in personal lending and advice

Currently studying Certificate 3 in Beauty Therapy at Tas Tafe and planning to return to gain Certificate 4 in 2024.

Timeline

Customer Care Specialist

Commonwealth Bank
03.2022 - 09.2022

Administration Assistant

Department Of Health
10.2021 - 03.2022

Waitress

Dodges Ferry Hotel
02.2019 - 07.2019

Receptionist

SK Electrical & Air
01.2019 - 02.2020

Restaurant Supervisor

Port Arthur Historic Site
01.2014 - 01.2019

Retail Assistant

Dodges Ferry IGA
07.2011 - 07.2015

Customer Service Cashier

KFC
07.2010 - 07.2012

Certificate 3 Beauty Therapy -

Tas Tafe

Year 11-12 -

Rosny College

Year 7-10 -

Ogilvie High School

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Zoe Taylor