Zoe Taylor
Summary
Dedicated and hard working with exceptional social skills, multi-tasking abilities and sales techniques. Drawn from over 5 years experience in a customer service background. I bring adaptability, a positive attitude, and an empathetic nature. Understand the importance of exceeding customer expectations and enjoy finding new ways to pursue opportunities and proactively address issues to support team members and customers alike, in a professional manner.
Overview
6
6
years of professional experience
Work History
Retail Associate
Sunglass Hut
10.2024 - Current
- Maintain a clean and welcoming store environment to enhance the overall shopping experience.
- Stocked and organised merchandise, clearly labelling items according to managements preference and VM policies.
- Provide excellent customer service, addressing inquiries, offering alternatives based on customer preference and resolving issues swiftly.
- Co-ordinated refunds for returned items, exchanges and store credits to achieve customer satisfaction.
- Formatted and edited documents using Microsoft products following specific corporate style guides.
Head Barista
Wood Works Cafe
06.2023 - 01.2024
- I spent a short time as a barista and waitress, before being promoted to head barista, to focus on training my co-workers, quality control and implementing efficient communication
- I was then promoted to shift supervisor, this greatly improved my ability to lead and instruct
- Pleasantly interacting with customers to promote a fun and friendly environment
- Maintained compliance with company policies, objectives, and communication goals
- Trained and encouraged new and existing team members with positive reinforcement and respect
Barista/Server
Routley's
12.2021 - 06.2023
- Developed professionally whilst under pressure through lunch rushes, management of stock and multi-tasking
- Forward thinking and knowledge of sales, allowed me to expand with management duties: ordering stock, organising catering orders, cash drops.
Supervisor
Burger Plus
05.2021 - 12.2021
- Successfully multi-tasking and managing busy periods independently
- Reconciliation of the end of day till
- Training new team members
Donut Decorator
Donut King
01.2021 - 06.2021
Cafe All Rounder
APCO
01.2019 - 01.2020
Waitress
The Barking Dog
10.2018 - 01.2019
Education
Responsible Service of Alcohol -
Liquor Control VIC
Geelong, VIC07-2024
Certificate IV - Hospitality
Complete Hospitality Training
Geelong, VIC01-2021
SITXFSA001- Use Hygienic Practices For Food Safety
ITS Bar Skills
Geelong, VIC11-2018
High School Certificate -
Belmont High School
Belmont, VIC01.2016
Skills
- Full Driver's License and Vehicle
- Leadership
- Attentive Listener
- Analytical and Logical Thinking
- Always Eager To Learn
- Reliable and Punctual
Accomplishments
- Collaborated with management in the development of seasonal drink menus in my head barista role. - Woodworks Cafe
- Quickly accelerated through leadership roles to a supervisors position in a 6 month period. Based on my efficient and competent management of the floor and communication with BOH, multitasking abilities behind the coffee machine and bar and taking and running orders simultaneously. - Woodworks Cafe/The Flock Restaurant.
- Independently opening and closing FOH area's in various cafe, restaurant and fast food settings.
Timeline
Retail Associate
Sunglass Hut
10.2024 - Current
Head Barista
Wood Works Cafe
06.2023 - 01.2024
Barista/Server
Routley's
12.2021 - 06.2023
Supervisor
Burger Plus
05.2021 - 12.2021
Donut Decorator
Donut King
01.2021 - 06.2021
Cafe All Rounder
APCO
01.2019 - 01.2020
Waitress
The Barking Dog
10.2018 - 01.2019
High School Certificate -
Belmont High School
Responsible Service of Alcohol -
Liquor Control VIC
Certificate IV - Hospitality
Complete Hospitality Training
SITXFSA001- Use Hygienic Practices For Food Safety
ITS Bar Skills
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