Dependable worker with knowledge of customer service. Highly organised and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritise tasks and meet deadlines.
Hi, I’m
ZOE THALER
Shoalhaven
Summary
Overview
23
years of professional experience
4
years of post-secondary education
1
Language
Work History
WILDES BOUTIQUE HOTEL
RECEPTIONIST/GUEST CUSTOMER SERVICE
11.2022 - 10.2023
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at hotel reception.
- Contributed to positive work environment by maintaining professional demeanor and collaborating effectively with team members across departments.
- Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
- Managed cash transactions accurately, maintaining proper financial records for reception area.
- Provided exceptional customer service for memorable stay, addressing guest inquiries and resolving issues promptly.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Streamlined reservation processes by diligently organizing and updating booking information in hotel management system.
- Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
RIDGELINE RURAL P/L
ADMINISTRATION ASSISTANT
01.2007 - 09.2023
Job overview
- Answering incoming phone calls and actioning all enquiries
- Managing invoicing, including receiving payments and reconciling accounts, managing payroll, super, staff entitlements, PAYG and group certificates
- Liaising with external companies and contractors to complete projects
- Scheduling and running meetings with staff
- Holiday home management
- Booking of properties, taking payments, cleaning or organizing cleaning to a high standard, attention to details, on point customer service, guest liaising and trouble shooting
- Dealing with issues that arise before, during or after stay.
PECKISH ON THE PARK
CATERING ASSISTANT
08.2015 - 06.2019
Job overview
- Riversdale was one of venue attended for their school excursions to deliver and attend to service of dinner
- Provided excellent customer service to guests during functions
- Communicated effectively with co-workers and supervisors regarding tasks assigned
- Followed health and safety guidelines in all catering activities
- Maintained clean and sanitary work area
- Followed all company policies and procedures related to safety and security measures
- Planned, organised and assisted with catering events of various sizes
- Assembled and delivered food and supplies for catered functions to scheduled locations.
- Created visually appealing buffet displays that attracted positive attention from event attendees
SHOALHAVEN ENTERTAINMENT CENTRE
CUSTOMER SERVICE OFFICER
01.2011 - 09.2018
Job overview
- Independently managed busy switchboard, answering phone calls promptly
- Processing all aspects of bookings face-to-face, over phone and via email, for individuals and large groups
- Managing maintenance of defibrillator and first aid supplies
- Maintaining clean, organised reception area and counter, including rotation of upcoming events information.
- Exceeded customer expectations by going extra mile, ensuring memorable experience that fostered brand loyalty and advocacy
SHOALHAVEN CITY COUNCIL
ADMINISTRATION ASSISTANT
01.2011 - 03.2018
Job overview
- My positions at Shoalhaven City Council were varied resulting in proficiency in all aspects of office administration
- Duties included but were not limited to, answering incoming calls from ratepayers, and providing on- the-spot solution to all problems while acting within Council Policy Guidelines
- Managing submissions and creating reports for approval from the mayor
- Maintaining extensive records concerning all aspects of Council, including permits, approvals, booking of inspections and financial records
- This position required high level of confidentiality due to sensitive nature of information
- Coordinated and managed booking of events, including weddings, meetings, hiring of venues and scheduling maintenance of Council assets
- Complied with WH&S procedures
- Attended staff and departmental meetings.
WEDDING, GARNISH CREATIVE CATERING
EVENT CATERING
01.2011 - 06.2017
Job overview
- Implement and devise bar management plan that works across multiple venues and situations
- Adapting to any given venue and environment, weather, and clients
- Duties would never be the same for an event
- It would be imperative to be on the ball, ready for any situation to arise which invariably it would
- Required to stock, set up bar, liaise with wedding party as to their needs and special requests and ensure this is carried out to the fine point
- I would have to have the ability to think on the spot and come up with a solution to a problem, which may involve being in the middle of the bush in the pouring rain
- Catering staff would have their own set of rules, which would mean the bar would have to have in place a form of communication so that everyone would flow well without complicating matters
- For a function to work well, communication, organisation, long hours, and hard work are the keys to any successful event.
BAY & BASIN LEISURE CENTRE
SWIM INSTRUCTOR
01.2009 - 11.2011
Job overview
- Implementing Learn to Swim curriculum and using course materials effectively, including developing lesson plans
- Providing swimming instruction for varying ages
- Submitted completed report cards, student notes and profiles, updated progress systems, certificates, and attendance information on time
- Tended to accidents or emergencies in accordance with protocols and emergency action plans
- Administered first aid where necessary
- Attended meetings and teacher development as required
- Begin and end class on time, remain after class to answer participant and/or parent questions as needed and clean up supplies.
LIGHTSTORM PHOTOGRAPHY
GALLERY ASSISTANT
01.2001 - 08.2010
Job overview
- Independently managed this busy photography gallery in the heart of Berry
- Roles included customer service, Eftpos, cash handling and banking, inventory stock management, deliveries, attending photo shoots, and managing commercial clients.
- Managed art handling tasks including packing, shipping, storage organisation, and condition reports to ensure artwork safety
- Supported sales efforts through effective communication with potential buyers, resulting in increased revenue for the gallery
Education
St Johns AmbulanceMoss Vale, NSW
St John certificate Provide First Aid, CPR, Provide Basic Emergency Life Support valid to
10.2023 - 10.2023
University Overview
Austswim AustraliaSydney, NSW
AUSTSWIM Teacher of Infant and Preschool Aquatics (INF)RSA CertificateWorking with Children Check - WWC0994478E valid to
10.2023 - 10.2024
University Overview
TAFE NSWNowra, NSW
Certificate III in Business Administration
01.2008 - 03.2011
University Overview
Working With Children CheckSydney, NSW
WWCC
03.2027
University Overview
Service NSWSydney, NSW
RSA
01.2027
University Overview
Skills
Excellent time management skills
Meticulous organisation skills
Works well under pressure
High attention to detail
Strong verbal and written communication skills
Independent and self-sufficient
Adapt at multitasking and prioritising
Proficient in
PowerPoint, Publisher, Outlook, MYOB, Excel, Word
Customer Relations
Business Administration
Mail Handling
Office Cleanliness
Accomplishments
Accomplishments
- VOLUNTEER CUSTOMER EXPERIENCE
- ART GALLERY NSW
- Apr 2022 - Present
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with gallery changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Sought continuing education opportunities to stay current with gallery trends.
Availability
See my work availability
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Available
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tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
St Johns Ambulance
St John certificate Provide First Aid, CPR, Provide Basic Emergency Life Support valid to
10.2023 - 10.2023
Austswim Australia
AUSTSWIM Teacher of Infant and Preschool Aquatics (INF)RSA CertificateWorking with Children Check - WWC0994478E valid to
10.2023 - 10.2024
RECEPTIONIST/GUEST CUSTOMER SERVICE
WILDES BOUTIQUE HOTEL
11.2022 - 10.2023
CATERING ASSISTANT
PECKISH ON THE PARK
08.2015 - 06.2019
CUSTOMER SERVICE OFFICER
SHOALHAVEN ENTERTAINMENT CENTRE
01.2011 - 09.2018
ADMINISTRATION ASSISTANT
SHOALHAVEN CITY COUNCIL
01.2011 - 03.2018
EVENT CATERING
WEDDING, GARNISH CREATIVE CATERING
01.2011 - 06.2017
SWIM INSTRUCTOR
BAY & BASIN LEISURE CENTRE
01.2009 - 11.2011
TAFE NSW
Certificate III in Business Administration
01.2008 - 03.2011
ADMINISTRATION ASSISTANT
RIDGELINE RURAL P/L
01.2007 - 09.2023
GALLERY ASSISTANT
LIGHTSTORM PHOTOGRAPHY
01.2001 - 08.2010
Working With Children Check
WWCC
Service NSW
RSA