Zoe Tonkin
Broken Hill,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
Work History
Manager of Medical Education
University Of Sydney
07.2022 - Current
- Establish training pathways for medical professionals
- Establish recruitment pathways for student to peruse a career in medicine
- Establish education packages to promote health careers within Far West.
- Write briefs and attend conferences promoting Far West LHD as an employer of choice for medicine
- Implement and design a collaborative website promoting medicine and the Far West
- Accomplished multiple tasks within established timeframes.
- Monitored and analysed performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented organisational strategies to achieve Kpi's.
- Controlled resources and assets for department activities to comply with industry standards and federal training regulations.
- Engage key stakeholders across all disciplines to ensure a collaborative framework
Chief Executive Officer
Southern Cross Care (Broken Hill) Ltd
12.2018 - 07.2022
- I am a highly professional executive who has demonstrated continuous growth, achievements, and impressive leadership in the management of complex activities within the healthcare industry.
- Reviewed individual department performance and worked with leadership team to improve processes, procedures, and practices.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximise profits.
- Updated business processes, products and team makeups to generate more business opportunities and cater to cnsumer needs.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Established foundational processes for business operations.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Created succession plans to provide continuity of operations during leadership transitions.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Monitored key business risks and established risk management procedures.
- Managed financial, operational and human resources to optimize business performance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Cultivated company-wide culture of innovation and collaboration.
- Devised and presented business plans and forecasts to board of directors.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Acting Deputy Director of Nursing
Broken Hill Health Service, Far west Local Health District
06.2018 - 12.2018
- For six months I acted in the role of Deputy Director of nursing, in this role I was responsible for all casual staff totalling 95
- I oversaw all rosters relating to clinical cost centres and ensure award conditions were meet and hours of work were captured, and staff pays were processed and correct each period.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve oganisational goals.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Patient Flow Manger/ Discharge Planner/ Whole of Hospital Lead
Broken Hill Health Service, Far west Local Health District
08.2014 - 12.2018
- Responsible for the day-to-day management of patient flow and discharge planning for all in patients of the Broken Hill Health Service
- In this role I am key to ensuring patient has a informed patient journey and a well-planned discharge.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Coordinated travel arrangements and contacted family with travel information.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Facilitated family meetings to discuss patient care plans.
- Participated in clinical supervision to maintain professional development.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided patient and family education on available resources and self-care strategies.
- Developed partnerships with community organizations to expand services and referrals.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Maintained detailed records of patient progress, documentation of services and case notes.
Acting Nurse Unit Manager Paediatrics
Broken Hill Health Service, Far west Local Health District
04.2014 - 08.2014
- Responsible for the day-to-day management of the Paediatric unit, this was a six-bed unit with a dynamic skill mix
- On commencing in this role, the unit was in a poor state after multiple acting managers and a staff that had little direction.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Worked at least 60 hours per month as floor nurse to maintain clinical proficiency.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Operations Manager
Southern Cross Care Compass Group Australia
01.2011 - 04.2014
- In this role I was responsible for a $1.5 million dollar contract and the day-to-day delivery of all hotel services across all three of southern cross cares sites.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Endorsed Enrolled Nurse
Broken Hill Health Service, Far west Local Health District
01.2005 - 01.2012
- Worked as an enrolled nurse in all wards of the health service, while working my way through university to complete my Registered nursing degree.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Followed proper procedure for installation and removal of catheters, IVs, and PIC lines.
Chef Manager
Line of Load Visitor Centre Broken Hill
01.2000 - 01.2005
- Key in initial internal design of the Line of Lode visitors centre and café
- I was employed it to help design the initial internal design of the kitchen and dining areas
- I as appointed manager of this amazing build and Broken Hill icon.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Developed close relationships with suppliers to source best ingredients.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Evaluated food products to verify freshness and quality.
Education
Master of Business Administration -
Deakin University
Melbourne11.2022
Masters of Health Care Leadership -
Southern Cross University
Brisbane, QLD09.2018
Graduate Certificate in Infection Prevention and Control -
Australasian College For Infection Prevention And Control
Australia07.2021
Graduate Diploma in Health Care Redesign -
University Of Tasmania
Australia12.2018
Diploma of Management -
William Angliss Institute
Adelaide, SA12.2013
Bachelor of Nursing -
University of South Australia
Adelaide12.2013
Take The Lead 2 Certificate -
NSW Health, Qualitas Consortium
Australia07.2016
People Management Essentials -
IFAP Leading Safety Solutions
Adelaide, SA01.2012
Certificate Budget And Finance Management -
IFAP Leading Safety Solutions
Adelaide, SA01.2012
Endorsed Enrolled Nurse -
Kranz International College
Broken Hill, NSW12.2005
Dementia Care Competency -
Alzheimer’s Australia
Australia01.2005
Manual Handling and Infection control -
Robinson College
Broken Hill, NSW01.2004
Certificate IV in Commercial Cookery -
Regency International College
Adelaide, SA01.1999
Skills
- Fantastic communication skills both verbal and non-verbal
- A confident leader
- Approachable and easy to talk too
- Focused and driven
- High standard of computer skills
- Strong clinical judgment
- Problem resolution capability
- Adept at prioritizing/ managing deadlines
- Staff and patient advocate
- Approachable
- Flexible
- Team Player
- Attention to detail
- Extremely organised
- Strong critical Thinker
- Competent in advance life support and ventilator competent
- Broad knowledge of the rights and responsibilities for nurses with in New South Wales
Computer Programs
- IPM
- First net
- Power chart
- Oracle
- Toll
- IIMS
- Patient Electronic Journey Board
- EMR2 (Super user)
- EDWARD (Super user)
- OPERA
- CHOC
- Word
- Excel
- PowerPoint
- Publisher
Registrations
- Registered Nurse, 1673027581, AHPRA
- Women’s Gymnastics Coach, 1974013, Gymnastics Australia
Community Service
- NSWNMA Broken Hill Hospital Branch, Delegate/ Secretary, 2005, 2018, Advocate for all nurses within the local health district acting in the role of mediator and support person for staff who find themselves requiring assistance. As secretary I am responsible for all duties involved with such a role.
- The Broken Hill Gymnastics and Kindergym Club, Head Coach/ Secretary, since 2006, Current, I coach gymnast for children aged from 4 through to 17, in both competition and recreational gymnastics. I am also responsible for all secretarial duties involved in running such a club. We currently have 215 members enrolled for 2024 one of my roles is maintaining the data through the national registration data base and all member services. I also facilitate all nominations and member communication.
References
- Rebecca Deer, rebecca.deer@health.nsw.gov.au, 0880801643, Violence, Abuse and neglect Service (VANS) Manager, FWLHD
- Karen Chrisarkis, karen.chrisarkis@health.nsw.gov.au, 08 80801474, Workforce Manager Medical Services, Broken Hill Base Hospital,
- Bonnie Tavian, Bonnie-jo.tavian@sa.gov.au, 04001 007 813, Executive Officer/ Director of Nursing, Peterbough Health Service, Flinders and Upper North Local Health Network
Hobbies and Interests
- Spending time with family
- Reading
- Gardening
- Coaching Gymnastics
Timeline
Manager of Medical Education
University Of Sydney
07.2022 - Current
Chief Executive Officer
Southern Cross Care (Broken Hill) Ltd
12.2018 - 07.2022
Acting Deputy Director of Nursing
Broken Hill Health Service, Far west Local Health District
06.2018 - 12.2018
Patient Flow Manger/ Discharge Planner/ Whole of Hospital Lead
Broken Hill Health Service, Far west Local Health District
08.2014 - 12.2018
Acting Nurse Unit Manager Paediatrics
Broken Hill Health Service, Far west Local Health District
04.2014 - 08.2014
Operations Manager
Southern Cross Care Compass Group Australia
01.2011 - 04.2014
Endorsed Enrolled Nurse
Broken Hill Health Service, Far west Local Health District
01.2005 - 01.2012
Chef Manager
Line of Load Visitor Centre Broken Hill
01.2000 - 01.2005
Master of Business Administration -
Deakin University
Masters of Health Care Leadership -
Southern Cross University
Graduate Certificate in Infection Prevention and Control -
Australasian College For Infection Prevention And Control
Graduate Diploma in Health Care Redesign -
University Of Tasmania
Diploma of Management -
William Angliss Institute
Bachelor of Nursing -
University of South Australia
Take The Lead 2 Certificate -
NSW Health, Qualitas Consortium
People Management Essentials -
IFAP Leading Safety Solutions
Certificate Budget And Finance Management -
IFAP Leading Safety Solutions
Endorsed Enrolled Nurse -
Kranz International College
Dementia Care Competency -
Alzheimer’s Australia
Manual Handling and Infection control -
Robinson College
Certificate IV in Commercial Cookery -
Regency International College
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