Zoe Towie
107B Terence Street, Gosnells,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Harken Finance
212 Whatley Crescent, Maylands, WA
10.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Assistant Store Manager
Prouds the Jeweller
Armadale Shopping Centre, Jull Street, Armadale, WA
10.2022 - 01.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
Receptionist
Donald Property Group
1A, 35 Mends Street, South Perth, WA
01.2019 - 01.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Skills
- Database Management
- Office Administration
- Data Entry
- Information Security
- Social media knowledge
- Time Management
Certification
- Cert III General Education
- Cert III Horticulture
Timeline
Administrative Assistant
Harken Finance
10.2023 - Current
Assistant Store Manager
Prouds the Jeweller
10.2022 - 01.2023
Receptionist
Donald Property Group
01.2019 - 01.2021
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