Zoe Townsend
Belmont
Summary
Dedicated worker with extensive experience in customer service and team collaboration. Passionate about creating a positive and inclusive environment, fostering strong relationships with both customers and team. Demonstrates patience, empathy, and strong communication skills in every interaction. Continuously seek opportunities to improve skills and learn from peers. A team-oriented attitude.
Overview
5
5
years of professional experience
Work History
Retail Worker
Best and Less
10.2019 - 10.2020
- Greet customers, help locate merchandise, and make suggestions to customers.
- Help customers complete purchases/upsell, locate items, and join reward programs.
- Provided product knowledge to customers through continuous learning about new items and promotions within the store.
Retail Worker
Bunnings Warehouse
10.2020 - Current
- Managing returns and exchanges process smoothly, maintaining Best Experience for customers.
- Use of POS system to process sales, returns and online orders.
- Assisting with the schedule of front-end team breaks
- Picking orders and organised dispatch.
- Assisting customers with a friendly and helpful nature, in person, over the phone and via email.
- Promoting a continuous learning environment by training new team members.
- Working closely with fellow team to create a supportive and engaging environment, fostering teamwork, efficiency, and a fun customer experience.
- Participate in community events and DIY craft sessions.
Education Assistant, Special Needs
Cloverdale Primary School
10.2023 - 06.2024
- Supporting the teacher and other assistants with daily tasks, group and one-on-one activities
- Worked with students to promote learning and development.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Ensuring students are safe during lunch and recess breaks when interacting with peers and teachers.
Education
Certificate IV - Human Resources Management
South Metropolitan TAFE
Perth, WA07-2025
Belmont City College
WA11-2021
Skills
- Customer service and assistance
- Patience and empathy
- Time-management
- Problem-solving
- Reliability and punctuality
Timeline
Education Assistant, Special Needs
Cloverdale Primary School
10.2023 - 06.2024
Retail Worker
Bunnings Warehouse
10.2020 - Current
Retail Worker
Best and Less
10.2019 - 10.2020
Certificate IV - Human Resources Management
South Metropolitan TAFE
Belmont City College
Similar Profiles
Kane WatsonKane Watson
Maintenance Electrician at Schutz Container SystemsMaintenance Electrician at Schutz Container Systems
Hailey FranksHailey Franks
Intern at The Rush Hour Morning ShowIntern at The Rush Hour Morning Show
DANA SILCOCKDANA SILCOCK
Town Official, Zoning Board of Adjustment at Town Of BelmontTown Official, Zoning Board of Adjustment at Town Of Belmont