Zoe Turner
Gold Coast,Australia
Summary
Driven Dental Assistant with proven expertise in patient education and equipment sterilization, demonstrated during tenure at Heal Dental Care. Excelled in a dual role, enhancing patient care and streamlining scheduling coordination. Known for exceptional customer service and outstanding communication skills, significantly improving patient satisfaction and treatment outcomes.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Heal Dental Care
2023.10 - Current
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery such as Implant procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Worked in a dual role over weekends both assisting a dentist and reception checking patients in and out.
- Acted up in a treatment coordinating position when needed.
Barista
2nd Avenue Cafe
2018.03 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Manage 6 other wait staff and baristas, ensuring food and coffee orders are to a high standard.
- Manage wait staff break times
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
Dental Assistant
Oasis Dental Studio
2023.01 - 2023.08
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and sterilized instruments and materials for use by dentists.
AIN
Princess Alexandra Hospital
2021.05 - 2023.03
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Varsity College
Varsity Lakes, QLD11.2020
Skills
- Patient Counseling
- Patient Education
- Equipment Sterilization
- Patient Services
- Treatment room setup
- Dental office administration
- Oral Surgery
- Dental terminology knowledge
- Proficient in D4W and Oasis
- Scheduling Coordination
- Sales Promotion
- Exceptional customer service
- Team Leadership
- Outgoing personality/Great communication skills
Timeline
Dental Assistant
Heal Dental Care
2023.10 - Current
Dental Assistant
Oasis Dental Studio
2023.01 - 2023.08
AIN
Princess Alexandra Hospital
2021.05 - 2023.03
Barista
2nd Avenue Cafe
2018.03 - Current
High School Diploma -
Varsity College
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