Zoe Uildriks
Melbourne,VIC
Summary
Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about flowers and what’s in season, as well as corsages, boutonnieres and wrist bouquets.
Overview
5
5
years of professional experience
Work History
Florist
Flowers By Kathleen Kelly
Dingley, VIC
02.2021 - Current
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, and filling floral containers with fresh water
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Trained new employees on company policies, procedures, design techniques, and customer service best practices.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
Receptionist
Royal Victorian Aero Club
Moorabbin, VIC
12.2020 - 12.2020
- Assisted the customer service manager with answering phones, taking flight bookings and updating schedules
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Beauty Assistant
Beauty Block
Brighton, VIC
01.2020 - 11.2020
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Supported salon operations with administrative tasks such as answering phone calls, scheduling appointments, and processing payments.
- Greeting clients setting up rooms for different treatments and assisting the beautician.
Salon Assistant
Eva Rose
Dingley Village, VIC
01.2019 - 12.2019
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
- Offered exceptional service and support to walk-in and scheduled customers.
- Provided assistance to stylists when needed.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Massaged clients' scalp during shampoos.
- Prepared and mixed color formulas for clients' hair.
- Helped prepare clients for hair service.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
Education
Certificate III - Floristry
MM College
Surrey Hills, VIC2023
Year 7 - Year 12 -
Parkdale Secondary College
Mordialloc, VIC2020
Certificate III - Beauty Therapy
TMG College
Melbourne, VIC2020
Certificate II - Salon Assistant
Chisholm Institute
Frankston, VIC2019
Skills
- Innovative
- Creative vision
- Time management
- Resilience
- Team work
- Patient
- Eager to learn new skills
Accomplishments
I entered the Melbourne international flower and garden show in 2022 and came 3rd I also got Majorie Milner collage floristry Top 1st year appearance
Timeline
Florist
Flowers By Kathleen Kelly
02.2021 - Current
Receptionist
Royal Victorian Aero Club
12.2020 - 12.2020
Beauty Assistant
Beauty Block
01.2020 - 11.2020
Salon Assistant
Eva Rose
01.2019 - 12.2019
Certificate III - Floristry
MM College
Year 7 - Year 12 -
Parkdale Secondary College
Certificate III - Beauty Therapy
TMG College
Certificate II - Salon Assistant
Chisholm Institute