Zoe Usher
Customer Service Representative
Coburg,VIC
Summary
Motivated Customer Service Representative with over 6 years of retail and fast-food experience in both autonomous and team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with ability to effectively handle direct customer inquiries, implement customer service policies and execute financial responsibilities.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Kmart
Moonee Ponds, VIC
01.2019 - Current
- Answered customer questions about product availability and shipment times.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receptionist Intern
Major League Brands
Melbourne, VIC
10.2020 - 04.2021
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Warehouse Packer
Major League Brands
Melbourne, VIC
07.2020 - 08.2020
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Loaded merchandise into specific packages suited for product dimensions.
Customer Service Cashier
Kentucky Fried Chicken
Flemington, VIC
01.2016 - 01.2019
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of orders.
- Performed cash, card and check transactions to complete customer purchases.
- Learned Food Service Team Member and Drive Thru Cashier positions and provided backup at key times.
Education
Bachelor of Social Science (Psychology) -
RMIT University
Melbourne, VIC06.2024
Victorian Certificate of Education (VCE) -
Princes Hill Secondary College
Carlton North, VIC11.2018
Skills
- Operating Telephones
- Cash Register Operations
- Understanding Customer Needs
- Responding to Difficult Customers
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Clerical Support
- Computer Proficiency
- Creative Solutions
- Team-Oriented and Cooperative
- Cultural Awareness
- Patient and Empathetic
Timeline
Receptionist Intern
Major League Brands
10.2020 - 04.2021
Warehouse Packer
Major League Brands
07.2020 - 08.2020
Customer Service Assistant
Kmart
01.2019 - Current
Customer Service Cashier
Kentucky Fried Chicken
01.2016 - 01.2019
Bachelor of Social Science (Psychology) -
RMIT University
Victorian Certificate of Education (VCE) -
Princes Hill Secondary College
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