Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zoe Van Tilburg-Gerrard

Summary

Highly-motivated energetic and enthusiastic employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Stores & Purchasing Administrator

OneFortyOne
Mount Gambier, SA
09.2023 - 11.2025
  • Unloaded incoming freight deliveries and distributed items to designated locations.
  • Checked parts and materials against purchase orders and delivery dockets for accuracy.
  • Recorded, tracked, and stored stock in inventory management system.
  • Coordinated with workshop and site supervisors to ensure timely order distribution.
  • Assisted in maintaining optimal stock levels and conducted regular stock takes.
  • Managed returns and warranty claims for incorrect or defective items.

Bartender

Mac's Hotel
Mount Gambier, SA
09.2024 - 10.2025
  • Prepared and served diverse cocktails and beverages to guests promptly.
  • Maintained cleanliness and organization of bar area during all shifts.
  • Processed payments accurately using POS system for efficient transactions.
  • Demonstrated knowledge of bar and menu options to prepare drinks and suggest food.
  • Followed alcohol awareness procedures to prevent intoxication and manage intoxicated guests.

Inbound and Outbound Warehouse Trainer

Princess Polly
Gold Coast, QLD
05.2022 - 08.2023
  • Developed and implemented training programs for warehouse staff to ensure safety compliance.
  • Monitored incoming orders, ensuring timely and accurate processing.
  • Picked items from shelves accurately to fulfill customer orders.
  • Packed orders securely and efficiently for shipment readiness.
  • Scanned orders to verify accuracy and facilitate proper tracking for shipments.

Ride Operator

Village Road Show Theme Parks Movie World
Gold Coast, QLD
07.2019 - 05.2022
  • Ensured guest safety by enforcing ride and park regulations.
  • Operated control panels for rides while monitoring audio-visual equipment.
  • Responded to emergencies according to established safety protocols.
  • Addressed guest concerns effectively, keeping supervisors informed of critical situations.
  • Instructed new employees on safe ride operations, highlighting safety features.

Customer Service Representative and Duty Manger

12 Apostles Kisok
Victoria, VIC
08.2017 - 01.2019
  • Fostered a positive work environment by maintaining professionalism in customer interactions.
  • Educated visitors about special exhibits by answering inquiries and offering details.
  • Delivered ongoing staff training programs addressing specific needs.
  • Ensured accurate cash transactions in compliance with company policies.
  • Crafted specialty coffee drinks as per customer specifications utilizing espresso machines.

Education

Degree of Theology - Theological Studies

St Johns Theological College
Auckland, New Zealand
12-2016

High School Diploma -

Ngata Memorial College
Rangitukia, New Zealand
01-2013

Skills

  • Business process improvement
  • Organization development
  • Executive and stakeholder communication
  • Competitive intelligence
  • Complex problem solving
  • Strong interpersonal and customer service skills
  • A great attitude and willingness to learn
  • Forklift operation
  • Ability to work safely and follow procedures
  • Loading and unloading
  • Inventory management
  • Strong attention to detail and reliability
  • Computer proficiency (PVX and SAP)

Certification

  • TLILIC0003 - License to operate a forklift truck
  • CPCWHS1001 - Prepare to work safely in the construction industry
  • RIIWHS202E - Enter and work in confined spaces
  • MSMWHS217 - Gas test atmosphere
  • RIIWHS204E - Working at heights
  • SITHFAB021 - Provide responsible service of alcohol

Timeline

Bartender

Mac's Hotel
09.2024 - 10.2025

Stores & Purchasing Administrator

OneFortyOne
09.2023 - 11.2025

Inbound and Outbound Warehouse Trainer

Princess Polly
05.2022 - 08.2023

Ride Operator

Village Road Show Theme Parks Movie World
07.2019 - 05.2022

Customer Service Representative and Duty Manger

12 Apostles Kisok
08.2017 - 01.2019

High School Diploma -

Ngata Memorial College

Degree of Theology - Theological Studies

St Johns Theological College
Zoe Van Tilburg-Gerrard