Zoe Van Tilburg-Gerrard
Summary
Highly-motivated energetic and enthusiastic employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Stores & Purchasing Administrator
OneFortyOne
Mount Gambier, SA
09.2023 - 11.2025
- Unloaded incoming freight deliveries and distributed items to designated locations.
- Checked parts and materials against purchase orders and delivery dockets for accuracy.
- Recorded, tracked, and stored stock in inventory management system.
- Coordinated with workshop and site supervisors to ensure timely order distribution.
- Assisted in maintaining optimal stock levels and conducted regular stock takes.
- Managed returns and warranty claims for incorrect or defective items.
Bartender
Mac's Hotel
Mount Gambier, SA
09.2024 - 10.2025
- Prepared and served diverse cocktails and beverages to guests promptly.
- Maintained cleanliness and organization of bar area during all shifts.
- Processed payments accurately using POS system for efficient transactions.
- Demonstrated knowledge of bar and menu options to prepare drinks and suggest food.
- Followed alcohol awareness procedures to prevent intoxication and manage intoxicated guests.
Inbound and Outbound Warehouse Trainer
Princess Polly
Gold Coast, QLD
05.2022 - 08.2023
- Developed and implemented training programs for warehouse staff to ensure safety compliance.
- Monitored incoming orders, ensuring timely and accurate processing.
- Picked items from shelves accurately to fulfill customer orders.
- Packed orders securely and efficiently for shipment readiness.
- Scanned orders to verify accuracy and facilitate proper tracking for shipments.
Ride Operator
Village Road Show Theme Parks Movie World
Gold Coast, QLD
07.2019 - 05.2022
- Ensured guest safety by enforcing ride and park regulations.
- Operated control panels for rides while monitoring audio-visual equipment.
- Responded to emergencies according to established safety protocols.
- Addressed guest concerns effectively, keeping supervisors informed of critical situations.
- Instructed new employees on safe ride operations, highlighting safety features.
Customer Service Representative and Duty Manger
12 Apostles Kisok
Victoria, VIC
08.2017 - 01.2019
- Fostered a positive work environment by maintaining professionalism in customer interactions.
- Educated visitors about special exhibits by answering inquiries and offering details.
- Delivered ongoing staff training programs addressing specific needs.
- Ensured accurate cash transactions in compliance with company policies.
- Crafted specialty coffee drinks as per customer specifications utilizing espresso machines.
Education
Degree of Theology - Theological Studies
St Johns Theological College
Auckland, New Zealand12-2016
High School Diploma -
Ngata Memorial College
Rangitukia, New Zealand01-2013
Skills
- Business process improvement
- Organization development
- Executive and stakeholder communication
- Competitive intelligence
- Complex problem solving
- Strong interpersonal and customer service skills
- A great attitude and willingness to learn
- Forklift operation
- Ability to work safely and follow procedures
- Loading and unloading
- Inventory management
- Strong attention to detail and reliability
- Computer proficiency (PVX and SAP)
Certification
- TLILIC0003 - License to operate a forklift truck
- CPCWHS1001 - Prepare to work safely in the construction industry
- RIIWHS202E - Enter and work in confined spaces
- MSMWHS217 - Gas test atmosphere
- RIIWHS204E - Working at heights
- SITHFAB021 - Provide responsible service of alcohol
Timeline
Bartender
Mac's Hotel
09.2024 - 10.2025
Stores & Purchasing Administrator
OneFortyOne
09.2023 - 11.2025
Inbound and Outbound Warehouse Trainer
Princess Polly
05.2022 - 08.2023
Ride Operator
Village Road Show Theme Parks Movie World
07.2019 - 05.2022
Customer Service Representative and Duty Manger
12 Apostles Kisok
08.2017 - 01.2019
High School Diploma -
Ngata Memorial College
Degree of Theology - Theological Studies
St Johns Theological College