Zoe Vo
Darwin,NT
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills.
Overview
8
8
years of professional experience
Work History
Stylist
Lovisa
09.2022 - 10.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained records related to sales, returns and inventory availability.
- Referred customers to various services by evaluating needs and providing recommendations.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Sales Assistant
Prouds The Jewellers
09.2022 - 07.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
Customer Service Representative
Fetch Berrimah
01.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Upsold postal services like insurance and tracking.
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Stylish - Assistant Manager
Lovisa
01.2021 - 01.2022
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained professional tone at all times, including during peak rush hours.
- Resolved customers' complaints by smoothly handling returns, exchanges and other service needs.
- Managed smooth checkout line to efficiently serve customers at normal levels and for special events.
- Maintained work area and kept cash drawer organized.
- Wiped down counters and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
Receptionist
Unforgettable Nails
04.2016 - 12.2018
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
Team Member
BigW
12.2017 - 12.2017
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
Education
Bachelor of Science - Medical Laboratory Science
Charles Darwin University
DarwinHigh School Diploma -
Taminmin College
Humpty Doo12.2019
Skills
- Processing payments inside and outside sales
- Product management and pricing
- Product merchandising
- Opening and closing procedures
- Customer service
- Reliable and trustworthy
- Microsoft Office
- POS systems
- ID verification
- Cash drawer balancing
- Ordering and stocking
- Returns and exchanges
Timeline
Stylist
Lovisa
09.2022 - 10.2023
Sales Assistant
Prouds The Jewellers
09.2022 - 07.2023
Customer Service Representative
Fetch Berrimah
01.2022 - 08.2022
Stylish - Assistant Manager
Lovisa
01.2021 - 01.2022
Team Member
BigW
12.2017 - 12.2017
Receptionist
Unforgettable Nails
04.2016 - 12.2018
Bachelor of Science - Medical Laboratory Science
Charles Darwin University
High School Diploma -
Taminmin College
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