Zoe Walter
Mount Lawley
Overview
3
3
years of professional experience
Work History
Hospitality - Pass/Bartender/Barista
Barwon Heads Hotel
08.2022 - 01.2025
- Delivered prompt and friendly service, ensuring customer satisfaction throughout their dining experience
- Provided detailed information about menu items, including ingredients and preparation methods
- Worked closely with kitchen staff and fellow servers to ensure smooth service flow
- Assisted in training new staff on restaurant procedures and customer service standards
- Addressed and resolved customer complaints or concerns promptly and professionally
- Maintained cleanliness and organisation of tables and assisted with setting up and clearing tables before and after service
- Served high customer volumes during summer holidays and special events
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Retail Assistant
Strumpet Boutique
11.2021 - 01.2023
- Assisted customers with inquiries, providing product information and recommendations
- Promoted and upsold products to enhance sales
- Organised product displays and maintained store presentation standards
- Operated cash registers, processed transactions, and managed cash drawers
Education
Diploma of Musical Theatre -
Edith Cowan University
Perth, WA01-2025
VCE Certificate -
Saint Ignatius College
Geelong, VIC01-2024
Skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Problem-solving and conflict resolution abilities
- Cash handling experience
- Knowledge of food safety and sanitation practices
- Highly reliable
Accomplishments
- AMEB Grade 6 Musical Theatre exam - A+
- AMEB Grade 5 Musical Theatre Exam - A
- AMEB Grade 2 Music Theory Exam - A
Personal Information
Date of Birth: 31/10/06
Other experience
- Baby-sitting
- Netball Umpiring
- Art Class Assistant
Timeline
Hospitality - Pass/Bartender/Barista
Barwon Heads Hotel
08.2022 - 01.2025
Retail Assistant
Strumpet Boutique
11.2021 - 01.2023
Diploma of Musical Theatre -
Edith Cowan University
VCE Certificate -
Saint Ignatius College
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