ZOE WEBB

• Carried out day-day duties accurately and efficiently.
• Actively listened to students needs, wants and concerns.
• Handled issues quickly.
• Successfully maintain a valid driver's license and have access to reliable transportation.
• Hard work and dedication.
• Sanitized equipment and surfaces with cleaning products provided.
• Managed the personal hygiene of students.
• Transported students via wheelchair.
• Kept students on-task and focused, away from any distractions.
• Used behavior modeling and reinforced social skills.
• Supported classroom activities.
• Monitored students on excursions.

• Directed incoming calls routing to best-qualified person.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
• Scheduled and confirmed appointments and meetings.

in this position i demonstrated the ability to:

• Provided service and sales to walk-in customers.
• Increased customer satisfaction by resolving issues.
• Handled phonecalls to address customer inquiries and concerns.
• Processed letters and parcels, offering advice in line with customer requirements.
• Supported customers with passports, providing appropriate forms and guidance.
• Maintained a clean, tidy working area for continued health and safety compliance and optimised professional company appearance.
• Carried out day-day-day duties accurately and efficiently.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Built positive relationships with customers to increase repeat business.
• Quickly and accurately counted drawers at start and end of each shift.

• Met with parents about daily activities, positive developments and issues.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Worked with children individually and in groups to teach social, communicative and problem-solving skills.
• Promoted good behavior with positive reinforcement methods.
• Kept notes of behavior issues, food served and medications administered to children.
• Managed safety and security of all children under care.
• Helped children develop motor skills in preparation for kindergarten.

• In this position I demonstrated the ability to:
• Be flexible and work many areas such as the delicatessen, shelving goods, cash register and selling alcohol in BWS.
• Willingness to undergo additional training, completing my RSA so that I could work in BWS when I am needed.
• Manage difficult customers showing patients and self-control in an empathetic manner whilst remaining resilient.
• Reliability, responsibility and initiative, always arriving at work on time, wearing correct attire and seeking additional work if I am not currently busy.
• Honesty when handling money, presenting myself in a professional manner and applying myself to my work to the best of my ability.
• As a team member: being optimistic and positive; cooperating with others and showing respect for everyone; being able to complete tasks independently and a willingness to learn new skills.
• Excellent communication skills when using the telephone to answer enquiries for customers.
• Counted cash in register drawer at beginning and end of shift.
• Monitored self-checkout systems and provided assistance where required.

• In this position I demonstrated the ability to:
• Manage cash and eftpos transactions in addition to managing filing systems.
• Treat customers with respect, making each individual feel important so that they would return to the business.
• Loaded and unloaded machines, ironed pieces and folded cleaned items.

• Prepared variety of different written communications, reports and documents.
• Administered medication correctly on an everyday basis.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Completed all mandatory Department of Education courses.
• Able and willing to de-escalate any incidents that may happen to occur.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Toileting/changing
• Maintained safety with tidy, clean and hazard free work environment.
• Entertained, conversed and read aloud to students regularly.
• Supported education and helped teachers I worked with, with lesson plans.
• Prepared meals for students in the support unit but also mainstream.
• Kept detailed logs with care actions, behaviors and incidents.
• Communicated child needs to teachers, parents and carers.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Successfully maintained clean, valid driver's license and access to reliable transportation