Zoe Weir
Southbank,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Direct Sales Agent
Felix Young Australia
01.2023 - Current
- Door to door sales representative for non for profit organisations
- ensure customers had a positive experience from start to finish
- Attended monthly sales meetings and quarterly sales trainings.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Hotel Housekeeper
Benson Hotel
07.2022 - 11.2022
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Childcare Provider
Happy Kids Day Care
10.2021 - 06.2022
- Responsible for emtional, physical and safety of young children aged 0-3
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Worked with children to develop good cognitive, physical and language skills.
Helpline Advisor
Hays
07.2021 - 08.2021
- managed customers requests in regards to covid guideline ie booking and registering covid tests
- Answered multi-line phone system, routing calls, delivering messages and inputting data into computer system
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Customer Advisor
Eurospar
11.2018 - 07.2021
- Provided fast and effective checkout service while maintain high levels of customer care
- carried out quality checks
- aided customers seeking advice on products ensuring outstanding levels of guidance and service
Education
Alevel Psychology Grade B -
Southern Regional College
Northern Ireland06.2021
Alevel Business Studies Grade B -
Southern Regional College
Northern Ireland06.2021
Alevel Sociology Grade C -
Southern Regional College
Northern Ireland06.2021
Skills
- Ability to work under pressure and meet KPIs
- Problem-Solving Strengths
- Team Building abilities
- self motivated
- organisation
- independent
Timeline
Direct Sales Agent
Felix Young Australia
01.2023 - Current
Hotel Housekeeper
Benson Hotel
07.2022 - 11.2022
Childcare Provider
Happy Kids Day Care
10.2021 - 06.2022
Helpline Advisor
Hays
07.2021 - 08.2021
Customer Advisor
Eurospar
11.2018 - 07.2021
Alevel Psychology Grade B -
Southern Regional College
Alevel Business Studies Grade B -
Southern Regional College
Alevel Sociology Grade C -
Southern Regional College
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