Zoe White

• Conduct New business presentations and rental appraisals to prospective landlords
• Provide marketing proposals and strategies to all new business clients and existing rentals prior to list properties online
• Regular market analysis
• Organising and attending photoshoots for new business properties
• Educating lessors on market trends prior to and during the letting process
• Providing comparative market assessments to sales agent
• Prospecting - both tenants and new landlords
• Residential property leasing of all properties in portfolio (both new business and existing)
• Scheduling and attending open homes and one on one inspections
• Processing applications and walking through potential suitable tenants with landlords while identifying the appropriate income vs rent ratio, references and employment check and keeping lessors requirements in mind
• Negotiating lease terms and tenancy with both lessors and tenants
• Compiling lease agreements and signing lease agreements
• Conducting property handover and tenancy handover to property managers once leased and onboarded
• Coordinating team meetings to provide updated on lease properties, for lease property and our pipeline
• Organise maintenance requests and send work orders to relevant trades
• Redirection of utilities
• Database management and datebase entry
• Developed and implemented marketing strategies to maximise landlord retention and attract new clients.
• Developed new business and managed new and existing clients.
• Enhanced client experience by offering personalised consultations tailored to individual needs and preferences.
• Applied effective time management techniques to meet tight deadlines.
• Gained strong leadership skills by managing projects from start to finish.
• Cultivated interpersonal skills by building positive relationships with others.
• Proved successful working within tight deadlines and a fast-paced environment.

Leasing Manager:

• Conducting open homes, one on one inspections.
• Application processing and management for all properties in portfolio, creating lease agreements.
• Liaising with landlords, catering to their requirements for a tenant.
• Successfully onboarding and assisting tenants to secure their new home.
• Conducting ingoing condition reports and routine inspections.
• Managing/Training junior staff member with open homes, application processing, enquiries and requests
• Leased 278 properties in October 2022-2023 period.

New Business Development Manager:

• Signing up new business properties, meeting with clients, agreement signing.
• Managing online advertisements, organising photo shoots, appraising properties.
• Conduct regular market analysis.
• Prospecting.
• Managing a small portfolio of high end properties.
• Completing comparative market assessments for sales agents.
• Educating landlords on market trends.
• Responding to all leasing/new business enquiries

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holidays.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• First point of contact for all clients of ACT Strata Management services
• Attending reception, answer incoming calls and direct enquiries as required
• Managing team mail box, actioning tasks and delegating work.
• Preparing official documentation.
• Actioning Section 115 Certificates (new proprietor documentation).
• Creating and issuing Section 119 Certificates.
• Releasing work orders to action body corporate repairs/maintenance.
• Issuing meeting minutes and creating body corporate notices on behalf of two Strata Managers.
• Effective time management and attention to detail.
• Routinely preparing legal forms for use of sales contracts.
• Executed record filing system to improve document organization and management.
• Drafted agendas, recorded minutes and created documents for meetings.

• Assisted with stock control.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Informed customers of current store promotions to encourage additional sales purchases.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Provided customer assistance to all custiomers, greeting, customer puncutually, product knowledge.
• Performed point on sales transactions (POS system.
• Routinely met individual sales targets.
• Product knowledge to cater to a wide variety of customers with varying taste.
• Quickly developed rapport with a wide variety of customers which assisted in the success of my sales techniques at Peter Alexander.
• Product knowledge and ability to speak to the sizing and comfort of our clothing ensures my customers receive the right guidance which ensures the products meet their needs and expectations.
• Ensured clients received the best service by making sure their needs were met in a timely manner.
• Listened to customers in actively to assess issues and provide accurate information.

• My role of business administration support was hosted by the Office of the Official Secretary to the Governor-General (OOSGG).
• Strong ability to learn and adapt and meet deadlines.
• Project support.
• Management of small projects and procurement.
• Accurately using records management system, scanning documents and filing.
• Vendor liaison and coordination.
• Budgeting.
• Writing procurement plans for approval.
• Event coordinations including arranging and engaging suppliers and vendors for Government and Admiralty House Open Days.
• Consulted with manager on departmental policies and projects.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.

• My role of customer assistant involved point of sale transactions, identifying customer requirements and working to achieve their desired outcome
• Routinely met my targets and was trained in familiarising myself with all aspects of dealing with different customer styles and how to modify my approach to align appropriately with the customers preferred style.
• Large product knowledge.
• Performed numerous acting manager shifts which consisted of managing staff, stock and customer needs
• Successfully completed budget management, banking, opening and closing procedures.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Used POS system to process sales, returns, online orders and gift card activations.
• Maintained clean sales floor and straightened and faced merchandise.
• Helped customers complete purchases, locate items and join reward programs.
• Greeted customers and helped with product questions, selections and purchases.