Zoe Williams
27 Tambourine Crescent, Banya,QLD
Summary
I am a motivated, patient focused administration officer currently seeking full-time employment in a stable work environment with ongoing learning and career progression.
Throughout my career, I have had extensive experience in administration support roles, where I have developed a range of administrative skills. I have a strong understanding of administrative processes and systems, and I am able to apply this knowledge to identify, analyse and resolve issues that arise. I have demonstrated the ability to apply innovative solutions to administrative problems, drawing on my creativity and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director Support Officer
Sunshine Cost Hospital and Health Services - Queensland Health
Birtinya, QLD
08.2023 - Current
- Ensure the smooth functioning of the office of the Director on a day-to-day basis.
- Organise, coordinate, and manage all secretarial and administrative aspects for the Director in a professional manner, including diary management.
- Perform secretariat functions for relevant meetings including teleconference and provide administrative support to the department as required.
- Prepare fortnightly rosters and timesheets for department staff, incorporating leave requests and amendments to ensure all services are adequately covered.
- Screen calls and re-direct where appropriate, answer routine queries and prioritise calls.
- Assist with the organisation and co-ordination of user group project meetings and assist with preparation of sessions including photocopying, circulation of documents, preparation of material), booking conference rooms and equipment.
- Assist with the process of recruitment of staff and orientation of new starters.
- Organise travel arrangements and accommodation as required.
- Raise outpatient clinics stock orders in S4HANA.
- Manage and organise all aspects of the WCS Management office requirements including stationery and office equipment orders, equipment maintenance repairs.
- Identify areas for improvements and recommend/implement enhancements to existing administrative practices.
- Work autonomously, utilising discretion in the absence of decision makers in resolution of conflict, meet deadlines, establish work priorities, organise meetings and appointments.
- Actively participate in maintaining appropriate levels of confidentiality and security of clinical information.
- Achieve work targets with limited supervision and contribute to team goals in a changing environment.
- Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined.
- Effectively communicate with customers and team members and demonstrate understanding, empathy, patience, and a positive service focus.
- Actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, workplace health and safety and ethical behaviour.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services, and workplaces.
- Fulfil the responsibilities of this role in accordance with Queensland Public Service Values.
Patient Accounts Officer
Icon Cancer Care
South Brisbane, QLD
10.2022 - 08.2023
- Assisted with the preparation of financial statements for patients.
- Analysed accounts for accuracy of coding and billing procedures.
- Processed incoming payments from patients and insurance companies.
- Compared statements against patient files.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Monitored overdue accounts by reviewing monthly aging reports to determine which accounts are past due or require follow up action.
- Identified opportunities to improve processes related to patient accounting activities.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Participated in special projects as assigned by management team (Synapse).
- Resolved inquiries from patients, families and external payers.
- Contacted insurance companies to check status of claim payments.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Performed data entry of patient demographics, insurance information, and account balances into computer system.
- Prepared reports for management summarizing current status of customer accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed refunds, disbursements, and payments.
- Answered customer questions regarding account discrepancies or problems.
- Assisted in training new employees on patient accounting procedures.
- Managed collections activities by contacting delinquent customers via phone or mail.
- Recorded information about status of collection efforts.
- Responded to inquiries from patients regarding their bills and other related matters.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Ensured compliance with federal and state regulations governing healthcare billing practices.
- Received payments and posted amounts to customer accounts.
- Collaborated with medical staff to resolve any billing issues or discrepancies.
- Applied organizational policies and complied with regulations for patient privacy.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Patient Administration Officer/Ward Clerk
Nambour Selangour Private Hospital - Ramsay Health
Nambour, QLD
04.2022 - 10.2022
- Verified patient information and collected necessary documents to complete admission process.
- Scheduled tests for patients based on physician orders and managed changes in schedules as needed.
- Answered incoming calls from patients regarding registration inquiries.
- Verified third party payer contracts to ensure maximum reimbursement was received for services provided.
- Demonstrated ability to use multiple computer systems simultaneously while entering data accurately.
- Initiated medical record numbers for new admissions and registrations ensuring accuracy of information entered into the computer system.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Responded quickly to queries from physicians, nurses or other departments in a timely manner.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Determined charges and collected co-pays.
Medical Receptionist
X-Ray & Imaging (multiple sites)
Maroochydore, QLD
01.2021 - 04.2022
- Providing excellent service to patients and referrers
- Answering phone calls and maintaining the appointment calendars for multiple sites.
- Ensuring patients are offered a seamless service, provided with the correct preparation, quote, appointment time and in depth knowledge of tests/procedures.
- Billing patients, processing invoices to Medicare and DVA (if applicable).
- Eftpos handling
- Soley open and close practice.
Medical Receptionist
Exact Radiology Clinics
Newstead, QLD
07.2020 - 12.2020
Administraion Officer
Advanced Cardiac Imaging - St Vincents Public Hospital
Darlinghurst, NSW
07.2019 - 12.2019
Specialist Medical Secretary/ECG Technician
Cardiology at the Mater - Mater Private Hospital
North Sydney, NSW
01.2019 - 07.2019
- Diary management (booking appointments) and Maintain consultants calendar (ie. Scheduling holidays/travel, meetings, and conferences ect).
- Responding to patient enquires via email and incoming calls
- Arranging referrals to other health care providers, scheduling appointments for consultations, such as pathology tests, medical imaging, and physical therapy ect.
- Preparing for patient appointments by gathering relevant medical documentation (ie. Pathology reports, medical imaging reports, hospital discharge papers, correspondence from other specialist visits ect).
- Ensure confidentiality of sensitive information.
- Ordering stationary supplies and mantain office equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance; calling for repairs.
- Liaising with the hospital to arrange interventional cardiology procedures.
- Manage cardiologists correspondence and ensure it is sent to the correct referring and cc’d doctors.
Medical Receptionist
Alfred Imaging Radiology Clinics
Newtown, NSW
11.2016 - 12.2018
Education
High School Diploma -
St Andrews Anglican College
Peregian Springs, QLD 11-2013
Skills
- Thorough understanding to various computer programs (Microsoft Office, ieMR, S4HANA, Total Care, Synapse, Beethovan, Carewright, Mozart, COMRAD RIS, Intelepacs, Bluechip, Meditech, CORPAS, Workstation & OCCUM)
- Health fund/Medicare/DVA/Eclipse knowledge
- Medical/inpatient billing experience
- EFTPOS handling
- Health fund lodging
- Eclipse receipting
- Debt management/collection
- Processing invoices to Medicare & DVA
- Knowledge of processing HICAP invoices
- Managing Workers compensation invoices
- Medical Terminology
- Office Administration
- Dairy management
- Data entry
- Patient confidentiality
- Compassionate and Empathetic
- Working Autonomously and as a team
- Excellent customer service and communication skills
- Time-management skills
- Highly organised and a high attention to detail
Certification
- Driver’s License
- Hospitality Certificate I
- Tourism Certificate III
- Business Certificate III
References
- Kylie Conaghan
Administration Coordinator
Women’s and Children’s Services
Sunshine Coast Hospital & Health Services
07 5202 7703
- Charlie De Goede
Medical Team Leader
Icon Cancer Care
0421 565 352
- Harlee Oosthuizen
Administration Manager
X-ray & Imaging
0431562035
Timeline
Director Support Officer
Sunshine Cost Hospital and Health Services - Queensland Health
08.2023 - Current
Patient Accounts Officer
Icon Cancer Care
10.2022 - 08.2023
Patient Administration Officer/Ward Clerk
Nambour Selangour Private Hospital - Ramsay Health
04.2022 - 10.2022
Medical Receptionist
X-Ray & Imaging (multiple sites)
01.2021 - 04.2022
Medical Receptionist
Exact Radiology Clinics
07.2020 - 12.2020
Administraion Officer
Advanced Cardiac Imaging - St Vincents Public Hospital
07.2019 - 12.2019
Specialist Medical Secretary/ECG Technician
Cardiology at the Mater - Mater Private Hospital
01.2019 - 07.2019
Medical Receptionist
Alfred Imaging Radiology Clinics
11.2016 - 12.2018
High School Diploma -
St Andrews Anglican College
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