Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

ZOE YOUNG

Pakenham,VIC

Summary

Customer Service Representative with strong organizational skills and a proven track record of effectively managing diverse customer interactions. Demonstrated ability to enhance customer satisfaction through dedicated service and problem-solving. Seeking a role that values hard work and commitment to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Consultant

Telstra
Cranbourne, VIC
08.2023 - Current
  • Collaborated with team members to create effective sales strategies and campaigns.
  • Worked with fellow sales team members to achieve group targets.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Stocked shelves with merchandise when needed.

In Store Trainer /Optical Assistant

Specsavers
Morwell, Vic
05.2022 - 09.2023
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Monitored training effectiveness through observation and metrics analysis.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Maintained records of prescriptions, orders and payments.

Shift Supervisor

KFC
Warragul, VIC
12.2019 - 05.2022
  • Supervised team members during peak hours to ensure efficient service delivery.
  • Trained new staff on food safety standards and customer service protocols.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Resolved customer complaints and reported issues to senior management.
  • Led and ran the shift for 8 hours or more, keeping at an A-grade level ROCC, upholding KFC work policy and procedures, including safety and operating standards.

Kitchen Hand /Waitress

Middles
Drouin, VIC
02.2019 - 09.2019
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Handled food safely, kept spaces clean to protect customers from foodborne illness, and maintain proper sanitation.

Skills

  • Problem solving skills
  • Adherence to high customer service standards
  • Computer skills
  • Friendly, Positive Attitude
  • Critical Thinking
  • Training & Development
  • Supervision & Leadership
  • Customer relationship management
  • Sales strategy
  • Visual merchandising
  • Inventory management

Certification

  • HLTAID011 Provide First Aid
  • Responsible Service of Alcohol
  • Certificate II in Hospitality (Kitchen Operations)
  • Completed up to SJL level 2 in Optical Dispensing
  • Completed up to level Silver in the In Store Trainer program

References

References available upon request.

Timeline

Sales Consultant

Telstra
08.2023 - Current

In Store Trainer /Optical Assistant

Specsavers
05.2022 - 09.2023

Shift Supervisor

KFC
12.2019 - 05.2022

Kitchen Hand /Waitress

Middles
02.2019 - 09.2019

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ZOE YOUNG