Zoe Zadelj
Innisfail,Qld
Summary
Dynamic Residential Youth Care Worker with a proven track record at Alternate Care, excelling in individualized care plans and crisis intervention. Skilled in fostering emotional support and building strong relationships, I effectively enhanced youth engagement and social skills development, contributing to a positive community atmosphere and improved resident outcomes.
Youth care professional with strong commitment to high standards and impactful results. Adept at building supportive relationships with youth and implementing behavior management strategies. Known for team collaboration and flexibility in meeting changing needs, with strengths in crisis intervention and nurturing environments.
Experienced with fostering supportive relationships with youth in residential settings. Utilizes behavior management strategies to promote positive outcomes. Track record of effective crisis intervention and creating nurturing residential environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residential Youth Care Worker
Alternate Care
Cairns, Queensland
10.2024 - Current
- Provided individual and group support to youth in residential setting.
- Developed and implemented engaging activities to promote social skills and emotional well-being.
- Monitored behaviors and reported significant changes to supervisory staff for intervention.
- Collaborated with multidisciplinary team to create personalized care plans for residents.
- Maintained accurate documentation of daily interactions and incidents as per regulatory standards.
- Facilitated conflict resolution among residents, fostering a positive community atmosphere.
- Assisted in training new staff on best practices for youth engagement and safety protocols.
- Actively participated in regular team meetings to discuss case progress and strategies for improvement.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Supported families through consistent communication about youth progress, offering guidance on additional resources available.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Contributed to a supportive residential atmosphere by modeling healthy behaviors and boundaries for residents to emulate.
- Improved residents'' emotional well-being through compassionate counseling and support during challenging situations.
- Served as a positive role model by exhibiting appropriate behavior management strategies during difficult situations.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supported youth in daily activities, fostering a safe and positive environment.
- Implemented individualized care plans to address specific emotional and behavioral needs.
Residential Youth Care Worker
Byan Care Pty Ltd
05.2024 - Current
- Supported youth in developing life skills through structured programs and activities.
- Facilitated group discussions to promote positive interactions and peer support.
- Assisted in creating individualized support plans tailored to each youth's needs.
- Monitored participant progress, providing feedback to enhance personal development.
- Collaborated with team members to ensure a safe and inclusive environment for all participants.
- Engaged in community outreach efforts to raise awareness about available youth services.
- Documented incident reports and maintained accurate records of participant activities.
- Participated in training sessions to improve knowledge of youth development strategies.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Trained new staff and volunteers in youth work best practices, ensuring high-quality support and services.
- Coordinated with local schools to support at-risk students, resulting in increased attendance and academic performance.
- Engaged young people in discussions about mental health, leading to increased awareness and access to support resources.
- Managed daily operations of programs including scheduling, budgeting, and staff supervision while maintaining high-quality service delivery.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
- Supported youth in daily activities, fostering a safe and positive environment.
- Implemented individualized care plans to address specific emotional and behavioral needs.
- Conducted regular safety checks to maintain compliance with health and safety standards.
- Facilitated group activities that encouraged teamwork and social skill development.
Founder
Empire Cafe and Catering
Innisfail, Queensland
09.2017 - 12.2024
- Developed comprehensive catering menus based on client preferences and seasonal ingredients.
- Streamlined operational processes to enhance service delivery and reduce wait times.
- Cultivated strong vendor relationships to ensure quality supplies and timely deliveries.
- Implemented training programs for staff to improve customer service skills and efficiency.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Established marketing strategies to increase brand awareness and attract new clients.
- Analyzed customer feedback to refine menu offerings and service quality continuously.
- Directed event coordination efforts, ensuring seamless execution of catering services for diverse occasions.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
Allied Health Assistant
Queensland Health
Innisfail, Queensland
03.2014 - 10.2017
- Assisted healthcare professionals in delivering patient care and support services.
- Maintained accurate patient records and documentation to ensure compliance with regulations.
- Implemented therapeutic activities to enhance patient engagement and recovery outcomes.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Conducted regular assessments of patient progress, adapting interventions as needed.
- Developed educational materials for patients and families to promote health literacy and self-management skills.
- Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
- Assisted in structured therapeutic activities and supportive interactions with patients.
- Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail.
- Provided emotional support to patients and families, fostering a positive environment conducive to healing.
- Maintained accurate patient records, contributing to efficient clinical decision-making processes.
- Communicated with patients, families, physicians and other healthcare team members about patient care.
- Facilitated effective communication between patients, families, and healthcare providers, ensuring a holistic approach to care.
- Assisted speech therapists in conducting assessments and developing intervention plans for individuals with communication disorders, improving overall quality of life for these patients.
- Provided educational resources for patients and families on relevant health topics, empowering them to make informed decisions about their care.
- Ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
- Assisted in the development of individualized care plans for patients, leading to improved health outcomes.
- Participated in ongoing professional development activities, staying current with best practices in allied health services.
- Coordinated scheduling of appointments and therapy sessions for multiple practitioners without compromising service quality or timeliness.
Allied Health Assistant
Innisfail Physiotherapy
10.2012 - 03.2014
- Streamlined administrative processes to improve efficiency in scheduling and resource allocation.
- Conducted regular inventory checks of medical supplies and equipment, ensuring adequate availability for all practitioners during treatments.
- Created a welcoming atmosphere within the clinic by maintaining a clean space while also attending to the needs of waiting patients.
- Assisted in implementing individualized treatment plans under supervision of licensed physiotherapists.
- Conducted patient assessments to monitor progress and adjust care strategies as needed.
- Supported rehabilitation exercises, ensuring proper techniques to enhance recovery outcomes.
- Educated patients on home exercise programs and injury prevention strategies effectively.
- Collaborated with multidisciplinary teams to coordinate patient care and optimize treatment efficiency.
- Trained new staff on clinic protocols, enhancing overall team performance and service delivery.
- Developed patient engagement initiatives that improved adherence to therapy regimens significantly.
- Led workshops for community outreach, promoting physical wellness and injury prevention awareness.
- Provided education to patients on proper body mechanics for injury prevention during daily activities or sports participation.
- Assisted patients with mobility issues by demonstrating proper use of assistive devices such as crutches, walkers, and wheelchairs.
- Assisted with initial patient evaluations, collecting data on strength, flexibility, balance, and other relevant measurements.
- Supported rehabilitation efforts for post-surgical patients through implementing prescribed range-of-motion exercises and stretches.
- Provided support to patients during functional movement retraining and gait training exercises, ensuring safety and proper technique.
- Ensured accurate documentation of patient progress by updating treatment notes after each session.
Support Worker
Endeavour Foundation
06.2010 - 04.2012
- Provided compassionate support to individuals with diverse needs, enhancing their quality of life.
- Developed and implemented personalized care plans to address client goals and preferences.
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory standards.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Trained new staff on best practices in patient care and operational procedures, fostering a supportive environment.
- Evaluated client feedback to identify areas for service improvement and enhance satisfaction levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Education
Certificate III - Allied Health Assistant
TAFE Queensland
QLD03-2014
Certificate III - Business Administration
TAFE Queensland
QLD12-2008
High School Diploma -
Good Counsel College
Innisfail, QLD12-2005
Skills
- Youth engagement
- Behavioral management
- Crisis intervention
- Individualized care plans
- Activity facilitation
- Documentation accuracy
- Conflict resolution
- Team collaboration
- Emotional support
- Relationship building
- Medication administration
- Training and development
- Safety compliance
- Community outreach
- Therapeutic activities
- Family communication
- Program management
- Social skills development
- Progress monitoring
Accomplishments
Successfully built, founded Empire Cafe and Catering from scratch. Building, growing and expanding the business over the years and opening a secondary business in conjunction The Smoko Lady.
Certification
- Certificate III in Business Administration
- Allied Health Assistant Certificate III
Timeline
Residential Youth Care Worker
Alternate Care
10.2024 - Current
Residential Youth Care Worker
Byan Care Pty Ltd
05.2024 - Current
Founder
Empire Cafe and Catering
09.2017 - 12.2024
Allied Health Assistant
Queensland Health
03.2014 - 10.2017
Allied Health Assistant
Innisfail Physiotherapy
10.2012 - 03.2014
Support Worker
Endeavour Foundation
06.2010 - 04.2012
Certificate III - Allied Health Assistant
TAFE Queensland
Certificate III - Business Administration
TAFE Queensland
High School Diploma -
Good Counsel College