Zoe Maree Hope
Moama
Summary
Dynamic team leader with proven success at Moama Bowling Club, excelling in team motivation and conflict resolution. Skilled in empowering diverse teams and enhancing customer service, while prioritizing safety and attention to detail. Mentored junior staff, fostering leadership growth and achieving performance goals through effective collaboration and strategic planning.
Customer service played a huge part, i enjoyed talking to patrons and showing passion towards my jobs.
Overview
3
3
years of professional experience
Work History
Team Leader/Waitress
Moama Bowling Club
05.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Customer Service !!!!!
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Certificate II - Graduated Year 12
Echuca College
Bendigo Tafe11-2023
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Work Planning and Prioritization
- Safety
Reference
Dianne Mcdonnell
0448085255 - former beauty teacher
Timeline
Team Leader/Waitress
Moama Bowling Club
05.2022 - Current
Certificate II - Graduated Year 12
Echuca College
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