Zoe Kelly
Concord,Australia
Summary
I am a dynamic leader and problem-solver with a proven track record in the finance leasing industry, adept in communication and exceptional customer service. Excelled in streamlining lease activations and procurement processes, enhancing team efficiency by training members and managing key stakeholder relationships. Skilled in Microsoft Office Suite and Salesforce, achieving significant improvements in operational workflows. I am currently searching for a position where I can continue to cultivate my current skills as well as have opportunities to grow and learn more.
Overview
14
14
years of professional experience
Work History
Acquisitions Fleet Purchasing Representative
Toyota Finance Australia
04.2025 - Current
- Used spreadsheets extensively to analyze and integrate data for high volume databases.
- Responsible for the efficient and accurate management of all asset orders, ensuring the procurement of vehicles is aligned with the company's / suppliers guidelines - meeting all SLA's / KPI's
- Work with providers, suppliers and contractors to ensure that outcomes are delivered in line with time and quality requirements
- Liaise with financiers and supplies to ensure that all lease activations are maintained and resolved quickly
- Source and negotiate the best possible vehicle quotes from dealers, ensuring alignment with customer requirements.
- Accurately place, track, and manage vehicle orders, verifying details such as pricing, delivery addresses, and specifications.
- Compile and validate dealer documentation for settlement, ensuring compliance with company standards
Settlements and Purchasing Coordinator
Fleet Partners
08.2021 - 04.2025
- Settlements and Purchasing coordinators liaise with the internal and external stakeholders to ensure the timely, accurate activation of new leases
- Work with providers, suppliers and contractors to ensure that outcomes are delivered in line with time and quality requirements
- Liaise with financiers and supplies to ensure that all lease activations are maintained and resolved quickly
- Responsible for the efficient and accurate management of all asset orders, ensuring the procurement of vehicles is aligned with the company's / suppliers guidelines - meeting all SLA's / KPI's
- Process of quote requests received from account managers, price requests to dealers and profile into the 'Procurement Portal' and 'Catch-e' database
- Ensure credit applications are approved in line with the company Credit policy, also following other financiers policies when using our external financiers
- Adapted quickly to the use of apps within the company such as Catche, MILES and Procurement related portals
- Coordinated activities between sales department, buyers, vendors, accounts payable and receivable staff members and warehouse personnel.
- Ensured compliance with corporate policies relating to purchasing practices and processes.
- Maintained high level of confidentiality with sensitive customer information during settlement processes.
- Used spreadsheets extensively to analyze and integrate data for high volume databases.
- Training new team members; as well as current members in my team in the new and improved role I headed (Settlements & Purchasing Officer) on senior officer responsibilities for our team e.g. Delegating tasks, being primary contact for external stakeholders, processing VIP clients, managing TPP (third-party-payment contracts) for Australia as well as managing current zones and KPI's
Administrative Assistant
Scribbles and Giggles Child Care
03.2021 - 08.2021
- Support the operations of children's services program.
- Handle inbound calls and provide exceptional customer service to families and stakeholders.
- Ensure compliance with early childhood education and care legislation and regulations.
- Utilize Microsoft 365 and child care management software (CCMS) for administrative tasks.
- Collaborate with team members to enhance service delivery and support for children and families.
- Advised management on strategies for improving procurement processes through automation.
- Maintained accurate records of purchase orders, invoices, shipments, and contracts.
2IC Educator
Explore & Develop
05.2017 - 04.2021
- To facilitate in the care, learning and development of children and encourage children to learn and grow at their own pace, and be part of the support network in children development
- Observe and maintain accurate daily records on eating and sleeping patterns of children, special requirements of individual children, medication administered as requested by families, injury/accident reports, attendance of children (sign 'in' and 'out' procedure) and any regulatory documentation that is required as per the Service's policies and procedures
- Prep, implement and evaluate programs for individual children and/or groups; and record observations of individual children and/or groups with analysis link to National Quality Framework, Early Years Learning Framework, and the centres' philosophy
- As 2IC, taking on responsibilities of a room leader when necessary, such as the responsibility of duty delegation with my team members, critical assessments based on team feedback, research, EYLF and National Quality Framework; family-to-educator communication and feedback such as meetings, day-to-day evaluation, and parent teacher meetings
- When the pandemic began to affect the day-to-day at the service, I assisted with the office administrator with their duties and began to expand my knowledge and skills
- I originally was hired as a support educator but through my ability to work with a team and express qualities in leadership I was appointed 2IC for two consecutive years
Pancakes on the Rocks
North Strathfield
01.2015 - 01.2018
McDonalds
Carlingford
01.2012 - 01.2015
Education
Certificate IV - Procurement and Contracting
TAFE NSW
12-2026
Diploma - Early Childhood Education
TAFE NSW
01.2018
High School Certificate -
Carlingford High School
09-2015
Skills
- Communication
- Exceptional Customer Service
- Leadership and Teamwork
- Problem Solving
- Time Management
- Adaptability
- Microsoft Office Suite
- Data entry
- Auditing skills
- Working With Children
- EBS/Oracle/SAP invoicing
- Salesforce
- Procurement processes
- Team collaboration
References
References available upon request
Timeline
Acquisitions Fleet Purchasing Representative
Toyota Finance Australia
04.2025 - Current
Settlements and Purchasing Coordinator
Fleet Partners
08.2021 - 04.2025
Administrative Assistant
Scribbles and Giggles Child Care
03.2021 - 08.2021
2IC Educator
Explore & Develop
05.2017 - 04.2021
Pancakes on the Rocks
01.2015 - 01.2018
McDonalds
01.2012 - 01.2015
Certificate IV - Procurement and Contracting
TAFE NSW
Diploma - Early Childhood Education
TAFE NSW
High School Certificate -
Carlingford High School
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