Belinda Bulkeley
LITHGOW,NSW
Summary
Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Versatile Department Manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with 32 years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Department Manager
Coles
Lithgow, NSW
11.1991 - Current
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed employee performance and provide ongoing feedback and coaching to drive performance improvement.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed target merchandising and promotional plans to meet department sales and goals.
- Review completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced safety rules and other policies to protect employees and minimizing company liability.
- Utilized excellent math skills to maintain accurate inventory levels
- Recruited and trained new employees to meet job requirements.
- Balance workloads to meet targets without overtaxing employees.
Education
Lithgow High School
12.1991
Skills
- Coaching and Mentoring
- Consensus Building
- Team Supervision
- Performance Management
- Verbal and Written Communication
- Work planning and organization
- Training and Development
- Motivational Leadership
- Problem-Solving
- Supply and Inventory Management
- Administration and Reporting
- Performance Tracking and Evaluation
- Technical Proficiency
- Managing Operations and Efficiency
- Team Leadership
- Employee Development
- Teamwork and Collaboration
- Team Building
- Complex Problem Solving
- Revenue Forecasting
- Budget Management
- Documentation and Reporting
- PPE use
- Computer Skills, Microsoft, Kronos, Teams
Referees
- Cassandra Foreman 0437973047
- Janice Moloney - 0400339323
- Matthew Smith - 0409925029
Certification
- First Aid Certificate 2nd September 2024
- Food Safety.
- Class C Drivers Licence
- Working with children check - currently obtaining
Timeline
Department Manager
Coles
11.1991 - Current
Lithgow High School
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