Zoey Hyde
Greenbank
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures.
Overview
8
8
years of professional experience
Work History
Case Manager
HomeCaring Brisbane City
10.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Provided leadership, guidance and support to staff members.
Team Leader- Support Worker
Home Caring Brisbane City
03.2024 - 10.2024
- Provided high intensity care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Worked closely with Client, Guardian, Case Manager, Care Coordinator and Therapists to plan and coordinate care for client.
PERSONAL CARE ASSISTANT
Carinity
12.2021 - 03.2024
- Provided ongoing compassionate care for each client
- Working in the high care nursing home and dementia unit
- Maintained daily living standards by assisting clients with personal hygiene needs
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Recorded clients temperature, pulse and blood pressure to monitor health and well-being
- Reported concerns to nurse supervisor to promote optimal care
- Maintained clean and well-organized environment for client happiness and safety
- Observed clients for changes in physical, emotional, mental or behavioral condition and injuries
- Aided with mobility and independence for individuals and continually monitored safety
- Completed paperwork and evaluation forms to document clients interactions
- Used a range of equipment such as standing hoist, full hoist, sara steady to transfer clients
- Assisted clients with various meals and drinks
- Assisting to feed clients when needed
- Assisted with showering, grooming, toileting and changing clients incontinence pads
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Carried out day-day-day duties accurately and efficiently
- Followed care plans thoroughly.
ADMINISTRATION ASSISTANT
Cobra Industrial Design
05.2020 - 12.2021
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Processed financial documents, contracts, expense reports and invoices
- Tracked and submitted employee timesheets to prepare for payroll processing.
NIGHTFILL/DAIRY
Coles
04.2019 - 05.2020
- Handled large dairy section by maintaining section cleanliness, product rotation and displays
- Restocked cases with new merchandise and removed expired items for proper disposal
- Updated pricing by changing labels and signage for short-term promotions and final clearances
- Stocked shelves to match planogram images and instructions
- Worked flexible hours; night, weekend, and holiday shifts
- Broke down dairy load from pallet to roll c
DELICATESSEN ASSISTANT
Coles Supermarkets
10.2016 - 04.2019
- Provided friendly and attentive service
- Conducted stock counts prior to creating orders for new stock
- Responded to customer requests via telephone and email
- Worked directly with department manager to achieve sales results
- Created tickets, printed stock control, and ordered department expenses
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Developed knowledge about products and sales items to answer shoppers' questions
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Maintained accurate department signage and pricing
- Proofed dough and baked breads, cookies and other bakery products
- Prepared, cut, weighed and wrapped deli meats and cheeses
- Packaged and labeled products
- Worked opening and closing shifts
- Upheld standards of cleanliness, food handling and safety.
Education
Education
Skills
- Time management
- Active listening
- Organization and multitasking
- Documentation and reporting
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Critical thinking
- Relationship building
References
- Shelley McRae- Case Manager- Home Caring Brisbane City, 0459 793 634
- Caitlyn Rolfe - Registered Nurse- Home Caring Brisbane City, 0406 896 445
- Emma Parr- Team Leader- Home Caring Brisbane City, 0459 344 264
- Pauline Betzhold - Personal Care Assistant, 0400 216 313
Timeline
Case Manager
HomeCaring Brisbane City
10.2024 - Current
Team Leader- Support Worker
Home Caring Brisbane City
03.2024 - 10.2024
PERSONAL CARE ASSISTANT
Carinity
12.2021 - 03.2024
ADMINISTRATION ASSISTANT
Cobra Industrial Design
05.2020 - 12.2021
NIGHTFILL/DAIRY
Coles
04.2019 - 05.2020
DELICATESSEN ASSISTANT
Coles Supermarkets
10.2016 - 04.2019
Education
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