Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zoey Hyde

Zoey Hyde

Care Professional
Greenbank

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

9
9
years of professional experience

Work History

Case Manager

Home Caring Brisbane City
03.2024 - Current
  • Provided high intensity care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Worked closely with Client, Guardian, Case Manager, Care Coordinator and Therapists to plan and coordinate care for client.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

PERSONAL CARE ASSISTANT- TEAM LEADER

Carinity
12.2021 - 03.2024
  • Provided ongoing compassionate care for each client
  • Working in the high care nursing home and dementia unit
  • Maintained daily living standards by assisting clients with personal hygiene needs
  • Made beds, swept floors and sanitized surfaces to support activities of daily living
  • Recorded clients temperature, pulse and blood pressure to monitor health and well-being
  • Reported concerns to nurse supervisor to promote optimal care
  • Maintained clean and well-organized environment for client happiness and safety
  • Observed clients for changes in physical, emotional, mental or behavioral condition and injuries
  • Aided with mobility and independence for individuals and continually monitored safety
  • Completed paperwork and evaluation forms to document clients interactions
  • Used a range of equipment such as standing hoist, full hoist, sara steady to transfer clients
  • Assisted clients with various meals and drinks
  • Assisting to feed clients when needed
  • Assisted with showering, grooming, toileting and changing clients incontinence pads
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Carried out day-day-day duties accurately and efficiently
  • Followed care plans thoroughly.
  • Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
  • Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.
  • Conducted regular team meetings to review progress, address challenges, and celebrate successes together as a team.

Office Administration Manager

Cobra Industrial Design
05.2020 - 12.2021
  • Enhanced team communication by introducing regular meetings, task tracking systems, and collaborative tools.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
  • Recruited top-notch talent through rigorous interview processes which resulted in higher quality hires and reduced employee turnover.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
  • Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.

NIGHTFILL/DAIRY

Coles
04.2019 - 05.2020
  • Handled large dairy section by maintaining section cleanliness, product rotation and displays
  • Restocked cases with new merchandise and removed expired items for proper disposal
  • Updated pricing by changing labels and signage for short-term promotions and final clearances
  • Stocked shelves to match planogram images and instructions
  • Worked flexible hours; night, weekend, and holiday shifts
  • Broke down dairy load from pallet to roll c

DELICATESSEN ASSISTANT

Coles Supermarkets
10.2016 - 04.2019
  • Provided friendly and attentive service
  • Conducted stock counts prior to creating orders for new stock
  • Responded to customer requests via telephone and email
  • Worked directly with department manager to achieve sales results
  • Created tickets, printed stock control, and ordered department expenses
  • Refilled and rotated items on shelves to maintain well-stocked inventory
  • Developed knowledge about products and sales items to answer shoppers' questions
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Maintained accurate department signage and pricing
  • Proofed dough and baked breads, cookies and other bakery products
  • Prepared, cut, weighed and wrapped deli meats and cheeses
  • Packaged and labeled products
  • Worked opening and closing shifts
  • Upheld standards of cleanliness, food handling and safety.

Education

Skills

Collaborative teamwork

Strategic team guidance

Time management

Complex Problem-Solving

Case management

Decision-making

Problem-solving

Positive attitude

Attentive listening ability

Timeline

Case Manager

Home Caring Brisbane City
03.2024 - Current

PERSONAL CARE ASSISTANT- TEAM LEADER

Carinity
12.2021 - 03.2024

Office Administration Manager

Cobra Industrial Design
05.2020 - 12.2021

NIGHTFILL/DAIRY

Coles
04.2019 - 05.2020

DELICATESSEN ASSISTANT

Coles Supermarkets
10.2016 - 04.2019

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Zoey HydeCare Professional