Zoey Hyde
Leadership & Organisational Support
Greenbank
Summary
Dynamic and adaptable professional passionate about fostering team success and enhancing experiences for others. Expertise in organization, communication, and problem-solving, complemented by a proven ability to learn rapidly and thrive in diverse environments. Committed to understanding needs, delivering exceptional results, and nurturing a positive workplace culture through a dedicated and proactive approach. Eager to contribute skills and enthusiasm to drive collective achievements in any setting.
Overview
9
9
years of professional experience
Work History
Case Manager
HomeCaring Brisbane City
10.2024 - Current
- Coordinated and managed individualised support plans in line with NDIS guidelines, participant goals, and funding packages.
- Conducted comprehensive assessments to identify participant needs, strengths, and risks, ensuring supports were person-centred and culturally appropriate.
- Mentored and coached support workers, delivering induction training and ongoing guidance to ensure best practice, compliance, and quality participant support.
- Monitored and reviewed service delivery to ensure high-quality care, compliance with NDIS standards, and achievement of participant outcomes.
- Advocated for participants’ rights and choices, promoting independence, inclusion, and community participation.
- Liaised with multidisciplinary teams, service providers, families, and external stakeholders to facilitate holistic and coordinated care.
- Provided guidance to participants and their families regarding NDIS processes, service options, and plan management.
- Maintained accurate case notes, incident reports, and documentation in line with legislative and organisational requirements.
- Responded to complex participant needs with problem-solving strategies, crisis management, and timely escalation when required.
- Supported continuous improvement initiatives by identifying service gaps and contributing to policy and procedural development.
- Delivered empathetic, professional communication while balancing participant needs with organisational and compliance obligations.
Team Leader- Support Worker
Home Caring Brisbane City
03.2024 - 10.2024
- Provided high intensity care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Worked closely with Client, Guardian, Case Manager, Care Coordinator and Therapists to plan and coordinate care for client.
PERSONAL CARE ASSISTANT
Carinity
12.2021 - 03.2024
- Provided ongoing compassionate care for each client
- Working in the high care nursing home and dementia unit
- Maintained daily living standards by assisting clients with personal hygiene needs
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Recorded clients temperature, pulse and blood pressure to monitor health and well-being
- Reported concerns to nurse supervisor to promote optimal care
- Maintained clean and well-organized environment for client happiness and safety
- Observed clients for changes in physical, emotional, mental or behavioral condition and injuries
- Aided with mobility and independence for individuals and continually monitored safety
- Completed paperwork and evaluation forms to document clients interactions
- Used a range of equipment such as standing hoist, full hoist, sara steady to transfer clients
- Assisted clients with various meals and drinks
- Assisting to feed clients when needed
- Assisted with showering, grooming, toileting and changing clients incontinence pads
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Carried out day-day-day duties accurately and efficiently
- Followed care plans thoroughly.
ADMINISTRATION ASSISTANT
Cobra Industrial Design
05.2020 - 12.2021
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Processed financial documents, contracts, expense reports and invoices
- Tracked and submitted employee timesheets to prepare for payroll processing.
NIGHTFILL/DAIRY
Coles
04.2019 - 05.2020
- Handled large dairy section by maintaining section cleanliness, product rotation and displays
- Restocked cases with new merchandise and removed expired items for proper disposal
- Updated pricing by changing labels and signage for short-term promotions and final clearances
- Stocked shelves to match planogram images and instructions
- Worked flexible hours; night, weekend, and holiday shifts
- Broke down dairy load from pallet to roll c
DELICATESSEN ASSISTANT
Coles Supermarkets
10.2016 - 04.2019
- Provided friendly and attentive service
- Conducted stock counts prior to creating orders for new stock
- Responded to customer requests via telephone and email
- Worked directly with department manager to achieve sales results
- Created tickets, printed stock control, and ordered department expenses
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Developed knowledge about products and sales items to answer shoppers' questions
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Maintained accurate department signage and pricing
- Proofed dough and baked breads, cookies and other bakery products
- Prepared, cut, weighed and wrapped deli meats and cheeses
- Packaged and labeled products
- Worked opening and closing shifts
- Upheld standards of cleanliness, food handling and safety.
Education
Qualifications
Skills
- NDIS compliance expertise
- Stakeholder engagement & relationship building
- Multidisciplinary team collaboration
- Conflict resolution & crisis management
- Strong written & verbal communication
- Report writing & accurate case documentation
- Effective time management
- Problem-solving & decision-making
References
Professional references available upon request.
Timeline
Case Manager
HomeCaring Brisbane City
10.2024 - Current
Team Leader- Support Worker
Home Caring Brisbane City
03.2024 - 10.2024
PERSONAL CARE ASSISTANT
Carinity
12.2021 - 03.2024
ADMINISTRATION ASSISTANT
Cobra Industrial Design
05.2020 - 12.2021
NIGHTFILL/DAIRY
Coles
04.2019 - 05.2020
DELICATESSEN ASSISTANT
Coles Supermarkets
10.2016 - 04.2019
Qualifications
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