Zoey Morse
North Fremantle ,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Devoted to giving every customer a positive and memorable experience.
*Full working rights in Australia*
Overview
9
9
years of professional experience
1
1
Certification
Work History
Writing Tutor
Dutchess Community College
Hyde Park, NY
08.2023 - 03.2025
- Presented tutoring workshops and academic support sessions for small groups.
- Created a supportive learning environment where all questions were welcomed without judgement.
- Explained the importance of planning and revising academic papers in order to improve their quality.
- Explained tutoring services and booked tutoring appointments.
- Guided students through various steps in brainstorming, researching, outlining, writing, revising and publishing.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
- Adapted teaching methods and materials to meet students' varying needs and interests.
Restaurant Associate
Compass Group USA
Hyde Park, NY
06.2022 - 06.2023
- Maintained clean, safe working area in compliance with company policies.
- Rolled silverware, restocked dishes and filled condiments during less busy periods.
- Checked customer identification for age prior to selling alcoholic beverages.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Supported serving staff in delivering accurate and well-presented food orders.
- Resolved guest complaints to maintain complete customer satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
- Stocked displays with new and transferred merchandise.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Received orders from customers and relayed to kitchen staff for preparation.
Play Concierge/ Family Supervisor
Red Tent Family Center
Parker, CO
05.2019 - 01.2022
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Rectified volatile situations quickly through active listening and effective communication.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Victim's Advocate (3 Month Internship)
Intervention Inc.
Boulder, CO
08.2021 - 11.2021
- Assisted individuals through criminal justice process, providing information and support.
- Supported crisis intervention and advocacy for victims of violent crimes.
- Coordinated referrals and crisis counseling services and programs to victims and witnesses of Domestic Violence crimes.
- Maintained caseload of up to 100 clients, managing case status reports for each.
- Completed data and statistical analysis to define and forecast trends in crimes and target populations.
- Maintained records of victim contacts for use in emergency or crisis situations.
- Evaluated and addressed individual client needs and concerns.
- Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
Sales Associate
World Market
Aurora, CO
08.2017 - 08.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Processed orders through company system and coordinated product deliveries.
Sales Associate
American Eagle Outfitters, Inc
Aurora, CO
12.2017 - 01.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Worked with fellow sales team members to achieve group targets.
- Met merchandise processing standards and maintained organized and accessible work area.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
Cashier/ Sales Associate
Kneaders Bakery and Café
Parker, CO
10.2015 - 02.2016
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Generated brand awareness and positive product impressions to increase sales.
- Worked with off-site locations to find desired items for customers.
Education
Bachelor of Science - Criminal Justice And Criminolog
Metropolitan State University of Denver
Denver, CO12.2021
Skills
- Customer service
- Creative
- Enthusiastic
- Adaptable
- Detail-oriented mindset
- Self-motivation
Certification
- Barista Basics course- Fremantle Barista School
Attended an introductory barista class with instructor Olivier Painot where we learned about opening, closing and cleaning espresso machines. Participated in making lattes, cappuccinos and flat white beverages during the course.
Timeline
Writing Tutor
Dutchess Community College
08.2023 - 03.2025
Restaurant Associate
Compass Group USA
06.2022 - 06.2023
Victim's Advocate (3 Month Internship)
Intervention Inc.
08.2021 - 11.2021
Play Concierge/ Family Supervisor
Red Tent Family Center
05.2019 - 01.2022
Sales Associate
American Eagle Outfitters, Inc
12.2017 - 01.2018
Sales Associate
World Market
08.2017 - 08.2019
Cashier/ Sales Associate
Kneaders Bakery and Café
10.2015 - 02.2016
Bachelor of Science - Criminal Justice And Criminolog
Metropolitan State University of Denver
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